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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

coziecomfie

Dec 22, 2024  on Shopify

Luna from the Live Chat was friendly, helpful and responded quickly to try to help me with my problem. She answered with screenshots of what I needed to do, which was great.

SHINY

Dec 21, 2024  on Shopify

The support was amazing they answered quickly and had an solution for every problem i got. Recommended for sure

zexzen

Dec 21, 2024  on Shopify

Amazing customer service

Jewelry Corner

Dec 21, 2024  on Shopify

Thank you Vivian for helping me and your kind support.

wuroda

Dec 21, 2024  on Shopify

Good Support

Housite

Dec 21, 2024  on Shopify

lena has been fantastic, ironed out all my problems, 100% worth every minute

Smeelix

Dec 21, 2024  on Shopify

A very good app, orders are transmitted quickly and the service responds quickly. Due to the update from Aliexpress, I couldn't place an order via my Google Extension, so I wrote to support. Aimee quickly forwarded my ticket and offered me support. Since the support could not react immediately, I deleted and readded Google Extension on my own, after which it worked again. In the evening, Aimee contacted me and offered this procedure. So far nothing to complain about with DSers.

MARTinCART

Dec 21, 2024  on Shopify

It was really nice to talk to the support team, Very detailed information received and fixed all issues.

Qringitalia

Dec 21, 2024  on Shopify

Staff molto valido e veloce con pochissimo tempo ho risolto grazie all'operatore Vivian

Kias

Dec 20, 2024  on Shopify

I had an issue with recovering my account, and I was feeling really frustrated and unsure of how to move forward. But then I got connected with Blanca, and she was absolutely incredible! From the moment she took over, she was super professional, patient, and genuinely helpful. She walked me through the entire process step by step, and made sure I understood everything. Blanca really went above and beyond to make sure I could recover my account without any hassle, and she did it all with a smile (virtually speaking!). I can honestly say that her customer service is top-notch. It's rare to encounter someone so dedicated and knowledgeable, and I truly appreciate how much she cared about resolving my issue. I’m now back in my account, and it’s all thanks to her!

HIVER CHIEN

Dec 20, 2024  on Shopify

20/20 EXSELLAN

Sphère Bebe

Dec 20, 2024  on Shopify

je suis tellement content que je ne sais pas quoi écrire si ce n'est dire merci au support client et à Dsers pour la résolution sans délai de mon problème ce qui fait de moi un client 100 pour cent satisfait.

Duanos

Dec 20, 2024  on Shopify

I had an issue with mapping my supplier but Wendy from DSers team assisted me. She is super proactive, fast and very kind. She helped me with the matter and in few seconds all was fixed. I do recommed her and DSers in general. Very good customer service!

GOODZONIA

Dec 20, 2024  on Shopify

Very helpful.Good customer service skills

Mister do Povo

Dec 19, 2024  on Shopify

Ótimo desempenho para drop, ótimo suporte rápido e eficaz.

Signorth

Dec 19, 2024  on Shopify

Zina was extremely helpful! Answered all my questions really fast - highly recommend this service!

Koala Brands

Dec 19, 2024  on Shopify

Aimee helped me with a issue. she is wonderful to work with!!!

Sojourn Survival

Dec 19, 2024  on Shopify

Immediate and very helpful service - solved my issues quickly. Thank you!

CLAMINA

Dec 19, 2024  on Shopify

Hello everyone, This was the first time I contacted dsers support and I was very skeptical about whether I would get an answer. This skepticism was unfounded, because I received a response from Kimi very quickly and was absolutely delighted. He helped me a lot and the error was then fixed. Simply a great service and very nice contact with Kimi. Keep it up!!!

Enjoy Kaffee

Dec 19, 2024  on Shopify

Thank you very much for helping me in a timely manner

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