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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,217)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

On Trail Gear

Dec 12, 2025  on Shopify

Elora was super helpful in guiding me through my first return. Being relatively new, very patient and understanding, and provided screenshots for me to follow along.

MeowGriff

Dec 12, 2025  on Shopify

I WAS VERY CONFUSED AT FIRST BECAUSE DSERS IS VERY NEW TO ME. Luckily, I have fiona from dsers who assists me. She is the best! Best personality, best customer service, and she guides me well! She is a 5 star for me! Thank you FIONA!

Awsumic.com

Dec 12, 2025  on Shopify

Good job Dsers Very helpful customer service

DealNede™

Dec 12, 2025  on Shopify

Celia was helpful and professional, thank you soooo much for your help.

X-Fit

Dec 11, 2025  on Shopify

Kimi was absolutely amazing! Went above and beyond all expectations!

Lola Luxe Pet Shop

Dec 11, 2025  on Shopify

I am so excited to leave a review I received the most pleasant and amazing customer service representative since I have been a part of shopify wish I can hire this rep to represent my store. I was a pleasure chatting with them.

Nuvello

Dec 11, 2025  on Shopify

Frankie was really helpful and guide me through the whole set up process.

WENRIO STORE

Dec 11, 2025  on Shopify

thank you my Lovely Shayla for Helping me

Eterna Moments

Dec 11, 2025  on Shopify

Very good online support, fast and efficient. Special mention to Elora, who assisted me, very pleasant and effective

Arzuza Music

Dec 10, 2025  on Shopify

very very good customer service experience, help me a lot

Tenssi

Dec 10, 2025  on Shopify

Thank you for the quick response and accurate information.

Alboomeo

Dec 10, 2025  on Shopify

The customer service team at DSers was incredibly fast and very kind. They solved my issue within minutes and were extremely helpful throughout the entire process. Highly recommend!

Furly

Dec 10, 2025  on Shopify

Receive a perfect help !

jmasterofertas

Dec 10, 2025  on Shopify

esse é o melhor atendimento que eu ja presenciei

Gibbles

Dec 10, 2025  on Shopify

Frankie was very helpful. My questions were answered, and my task was completed quickly because Frankie is very knowledgeable. Frankie deserves a big raise!

Emartm Mall

Dec 10, 2025  on Shopify

Excellent and great experience with the customer care RITA

Romeo's Pet and Health Store

Dec 10, 2025  on Shopify

Rin was so helpful helping with my problem. I'm not computer savvy so it took us a while but he got me back on track. Maybe a little Christmas bonus be coming his way????

Unmanned AU

Dec 09, 2025  on Shopify

Superfast response times, i love ping and heathrow they were extremely helpful

Granduer And Grace

Dec 09, 2025  on Shopify

The customer service rep that helped me from Dser's was Zico. The help I was given was definitely 5 star. Everything was done for me while showing me how to perform the process by myself too. It was a learning experience and smooth doesn't even cover it. Totally stress free is more like it. Thank you Zico for all your help. I'm sure I'll be back for more. Superb!

Yoloo

Dec 09, 2025  on Shopify

Me encanta el soporte y atencion que me brindo Celia, super atenta, disponible, me soluciono mis dudas y mas, muchas gracias

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