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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,343)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Achadinhos da Jé

Apr 05, 2024  on Shopify

Thank you Ralla for the excellent and quick resolution of my question. I recommend it.

Lazz Innovation

Apr 05, 2024  on Shopify

MUITO BOM, serviços dsers é ótimo, lily quem me atendeu, ótimo mesmo.

Skyline Shop

Apr 05, 2024  on Shopify

The problem solving at Chat was really awesome and fast

Sapphire Store

Apr 05, 2024  on Shopify

I just discovered Dsers today, so there are quite a lot of new things I need to ask about, but I was warmly assisted by an employee named Ralla, who was very enthusiastic and specific, completely helping me solve each issue I encountered. After being guided specifically, I found this application quite easy to use, and I hope it brings me many orders in the future.

Croc Shops

Apr 05, 2024  on Shopify

Had a great customer experience today with Ralla, really helped me (the ecommerce newbie) figure out what I needed to know. Professional, helpful and quick responses. Definitely makes me more confident learning how to use Shopify!

Golf Now Store

Apr 05, 2024  on Shopify

Krystal at Dsers was great! She helped me import, map and fulfill a few orders. Thank you Krystal!

Kamilah Beauty

Apr 05, 2024  on Shopify

Great customer support service. Sally was accommodating and integral to getting my shop up and running. I couldn't have done it without her.

Spruka

Apr 05, 2024  on Shopify

Sylvia helped me out with issues regarding being overcharged on shipping. Very professional and patient.

Prettier Homes

Apr 05, 2024  on Shopify

Customer service is very good, I was talking to Irene which helped me with everything! I am happy:)

Kmr94

Apr 05, 2024  on Shopify

I had a issue but Sally she help me a lot and very quick responding.

Sentili

Apr 05, 2024  on Shopify

E baby solution

Apr 05, 2024  on Shopify

Sally was patient and kind, she guided me through my issue and made sure I got through. Thank you

RileyRiver

Apr 05, 2024  on Shopify

Tiffany was very good at assisting me and very quick with her replies!

CatAddicts.Online

Apr 05, 2024  on Shopify

Thanks for helping me Sylvia, very professional and prompt response to solve my shipping issues. Friendly emojis lower the stress levels too, well done. Now how do we request specific support team members for help next time?

HOME WIZARD SHOP

Apr 05, 2024  on Shopify

There was a problem with the status of my order - Rita was very quick to help, thank you!

Ton Copilote

Apr 05, 2024  on Shopify

I recently had the pleasure of interacting with Emma from the customer service team through the chat box feature on the app, and I must say, the experience was nothing short of exceptional. Emma was not only swift in responding to my queries but also displayed a remarkable level of professionalism and knowledge. It's rare to come across such efficient and effective customer service in today's digital age. This experience with Emma has significantly boosted my confidence in the app and its team, reassuring me that I can rely on them for prompt assistance whenever needed. Kudos to Emma and the entire team for maintaining such high standards of customer service. Highly recommended

Sales Realm

Apr 05, 2024  on Shopify

Rfimp was helpful on customer support and the app so far seems powerful.

Super Savings Outlet

Apr 05, 2024  on Shopify

Rita was very helpful with an issue i had, walked me through and resolved the problem very efficiently, thank you

Besone

Apr 05, 2024  on Shopify

Réponse dans la minute et problème résolut en moins de 1 minute. Merci encore pour votre rapidité Irene.

Soel Shop

Apr 05, 2024  on Shopify

I had an issue when fulfilling my order and received a great support from Irene who was fast and very detailed in helping me.

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