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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,343)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

FACTORY®

Apr 21, 2024  on Shopify

Fantastic customer service from Isak, great app too.

Cozy Paws

Apr 21, 2024  on Shopify

I was struggling so much till I spoke to Sandy, she was clear and efficient and resolved my query so quickly. She went above and beyond to ensure i understood everything, great service really recommend, 10/10.

Digital Den

Apr 21, 2024  on Shopify

Rin from customer Support is excellent and they solved my problem very fast.

Vaakso

Apr 21, 2024  on Shopify

Fast and comprehensive response from Sherry! Gave a clear answer to my question, and even provided photo instructions of the actions I need to take. 5/5 I do recommend.

NU

Apr 21, 2024  on Shopify

It’s not often that 24/7 support is actually 24/7. However, I’m not going to lie. The support, alone is 6 out of 5 stars. Then there is the way that the DSers support, effortlessly make you feel at ease and go above and beyond to make sure you know you’re in safe hands. When they say they will do all they can… They do more than any other support team, and trust me. I’ve worked in digital with some of the top suppliers. None of them touch the service I received from Villanelle this afternoon. The company need to fast track this one and into management. The support, refreshingly amazing. I literally just read this back, I should be paid for writing such a review. I’m not, I’m just really taken back and amazed at the support. Thank you Villanelle, and the team behind you.

Aura Graces

Apr 21, 2024  on Shopify

Thank you for your help and support of "Cynthia"

Luv Meows

Apr 21, 2024  on Shopify

I had an incredibly positive experience with the DSers support team, especially with Sherry. From the first contact, she was extremely attentive, patient, and effective in solving my doubts and issues. It's rare to find such a dedicated and committed professional to customer satisfaction as Sherry has proven to be. She didn't just answer all my queries in a clear and comprehensible manner but also went the extra mile to ensure that I was completely satisfied with the solutions provided. Her professionalism and ability to handle situations truly stood out. I highly recommend DSers' service for having professionals like Sherry on their team. Her assistance made my experience with the platform much smoother and more enjoyable. It's a pleasure to know that we can count on such efficient and friendly support. Thank you, Sherry, for all the help. You really made a difference!

Frenzic

Apr 21, 2024  on Shopify

Villanelle helpt me get back into my account again and she helped me very quickly. The respons time was also very quick!

PetyWorld Shop

Apr 21, 2024  on Shopify

Representative Blanca is one of the most professional and helpful representatives I have come across! well done! And the app is great overall

Online Jewelry

Apr 21, 2024  on Shopify

Blanca helped me very well she is great. They are great. I use this app. It's easy and has a many options to make your store management easy from import products and make many edits to then you can push it to the store. Next for any order you will be able to manage and order from your supplier and make many other actions. It's really a very good choice. About the customer service they are the best, reply fast and solve your problems very effectively.

WM Imports

Apr 21, 2024  on Shopify

Estou muito feliz pelo suporte que a Cynthia me deu. Ela me explicou configurações que eu estava a dias tentando sem sucesso. Que vocês continuem com pessoas como a Cynthia trabalhando e dando suporte para todos. Muito obrigada querida!

Mytraveliron

Apr 21, 2024  on Shopify

Super service de Lily, rapide et efficace! Merci pour la préciseuse aide

Kimaxdeal

Apr 21, 2024  on Shopify

j'ai ete ravis pour ma premiere fois sur cette application. c'est tres simple a comprendre et facile de paramettrer. super geniale!

E-inkify™

Apr 21, 2024  on Shopify

Great customer service. Answered and help me fix all my problems on the spot with live chat.

RetroByts

Apr 20, 2024  on Shopify

Olivia provided exceptional customer service during my recent interaction . She demonstrated outstanding communication skills, a proactive approach to problem-solving, and a genuine commitment to ensuring customer satisfaction. Olivia's professionalism and dedication make her a valuable asset to the team. Highly recommended!

VotigueBags

Apr 20, 2024  on Shopify

Very happy with VIvan! Gives great & immediate help!

Vogue Baby

Apr 20, 2024  on Shopify

Selena was great and speedy help, good energy also!

Vexonia

Apr 20, 2024  on Shopify

Very good customer service by Isak! Fast and concise responses.

Rolphstore

Apr 20, 2024  on Shopify

Atendimento excelente. Responde rápido e com clareza!

Tekbuzz

Apr 20, 2024  on Shopify

Im a new user of DSers and had a question. Was helped very fast by Raphael. Can not comment on the rest of the service just yet, but the customer service & response was very fast and clear!

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