DSers App Review: Features, Pros & Cons for Shopify

Customer reviews: DSers‑AliExpress Dropshipping

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,343)

Overall rating

5

7,747
4

68
3

10
2

3
1

44

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

Exceptional customer support, noted for responsiveness and professionalism
User-friendly interface that simplifies product importation and order management
Effective live chat feature for real-time assistance
Efficient order processing and synchronization with platforms like Shopify
Reliable assistance for resolving technical issues and inquiries

Common Concerns

Occasional difficulty in communication leading to unresolved queries
Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Daily Holds

Apr 29, 2024 on Shopify

Thank you so much to helping us. your support system is amazing.

B-CYKLE

Apr 29, 2024 on Shopify

Irene was really helpful and comprehensive. Thanks again for your time.

Mieux Grandir

Apr 29, 2024 on Shopify

Merci à Sally pour sa patiente et son aide

Ma boutique

Apr 29, 2024 on Shopify

Merci pour votre aide

Rêveur

Apr 29, 2024 on Shopify

Irene was so helpful and we were able to solve the problem in a very short amount of time. Thank youu!

Shepherd Outdoors | Trusted Outdoor Gear Made for Adventure

Apr 29, 2024 on Shopify

I am new to dropshipping. I placed an order which failed and started to panic. I then went to "chat" on DSers and they resolved all the issues and got the order placed for me! What a relief!

Avaliya home

Apr 29, 2024 on Shopify

DSers' live chat support is exceptional! Quick, efficient, and always ready to assist. A valuable resource for any dropshipper navigating the complexities of e-commerce.

Cherry Label

Apr 29, 2024 on Shopify

JULLY from DSER explained why my dser wasn't connected to my aliexpress. Jully investigated that i was connected to the wrong aliexpress account and was very patient with me. Excellent support team!

Kawaii Era

Apr 29, 2024 on Shopify

I got my first ever order and I didn't know how to fulfill it. So, I went in messenger to get help from them, and an agent named "Alice". She helped me with everything step by step. It was so helpful! Thanks to Alice! <3

Palazzo Lighting

Apr 29, 2024 on Shopify

The DSers team have never failed to help me out, right in the moment I needed it. Big thank you to Isla who was able to quickly understand the issue I was facing and help me with a solution. Saves SO much time mucking about.

SimplifySupplies

Apr 29, 2024 on Shopify

My Store

Apr 29, 2024 on Shopify

I had spent an hour looking for something on the app. Finally, I checked the chat and was taken to the place I was looking for in like 3 minutes! What a great help. Thanks to Lily!!!

OrArlet

Apr 29, 2024 on Shopify

Jenny helped me today after struggling alot to transport my product to dsers she helped me to upgrade. so thankful.

loommii

Apr 29, 2024 on Shopify

Great app, I'm happy with the service, plus the customer support. Fast response time, right on point to solve my issue, thanks to Selena.

Mystic Merchant Hub

Apr 29, 2024 on Shopify

Aurora helped me figure out my subscription in a quick and efficient way. I also struggled how to find the review on the desktop version but she helped me every step of the way and made it easy for me. Thank you Aurora for the great customer service. It was much appreciated!

Beleza Feminina

Apr 29, 2024 on Shopify

Tiver problemas e a Ralla me auxiliou e deu tudo certo, app de fácil utilização.

Drop Dash

Apr 29, 2024 on Shopify

I got help from lily, she was amazing she helped me set up manual shipping and mapping my products, would recommend her services

HydroZen

Apr 29, 2024 on Shopify

Neva from the DSers support team was very helpful and I recommend her to anybody needing help.

Pearly Luxe

Apr 28, 2024 on Shopify

Rfimp, was such an amazing help! 10/10 support, helped me fixed my store very quickly

Styglo

Apr 28, 2024 on Shopify

I love Dsers, makes it so so easy to handle and fulfill orders. I use also CJ dropshipping but at the end i find always the perfect match products on DSERS , Cj is kind of complicated and prices much higher. Also support is amazing, in just 2 minutes with the help of Isla, i fixed a ''ghost order'' that was not being fulfilled, due to some mistake of mine, with the help of their staff .Thanks a lot isla