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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,344)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

The Shop Buy

Jun 09, 2024  on Shopify

Maria was very helpful. And fast answer. Thank you.

Magic Of Childhood

Jun 09, 2024  on Shopify

Many thanks to the manager Rita, she very politely and quickly helped me with my problem, it’s just great. Thank you very much for your responsible work

ESTRANGEIRO

Jun 09, 2024  on Shopify

Excellent customer service!

MILALAN

Jun 09, 2024  on Shopify

Good customer care

CAMUZ

Jun 09, 2024  on Shopify

Rita thank you

Ange-Céleste

Jun 09, 2024  on Shopify

I spent more than 2 hours asking all different kind of questions about different issues i had and she helped me with all . Thank you so much.

Ilumni Pen

Jun 09, 2024  on Shopify

Thanks aimee

Bamby

Jun 09, 2024  on Shopify

Excelenet response, fast and kind!!!

My Store

Jun 09, 2024  on Shopify

Maria was very prompt and helpful, great service!

Aparato Brasil

Jun 09, 2024  on Shopify

The app is very good and Olivia did an excellent job helping me solve a problem very quickly!!!

Creativity

Jun 09, 2024  on Shopify

The app is great and when I had a problem, an attendant called Olivia gave me excellent help and solved my problem very quickly :))) I am very satisfied!

Docas store

Jun 09, 2024  on Shopify

I have received very good and lovely support from Selena. Thank you very much for your support and hope to cooperate with you for a long time.

My Store

Jun 09, 2024  on Shopify

Good

My Store

Jun 09, 2024  on Shopify

Vivian Excelente atendimento tirou todas as minhas duvidas e consegui resolver. meu problema

cyn goodies

Jun 09, 2024  on Shopify

I gave Colleen 5 stars because she came on the chat to help me about 2 hours ago. She was so patient with this 70 1/2 year lady. She answered all of my questions. My email, password had to be reset. My account had to be reconnected with AliExpress & DSers. She did a great job!

Pots de Fleurs and Co

Jun 09, 2024  on Shopify

Thank you Maria, You have been really helpful

SOVERYVOGUE

Jun 09, 2024  on Shopify

Rita was fantastic, she resolved my issue within less then 5 minutes, she is an asset to the team, thank you once again Rita for your quick response and all your help.

My Store 1

Jun 09, 2024  on Shopify

Customer service is Great! Aimee replied in seconds, she answered all my questions, and she helped alot! Thank you DSers for this service Thank you Aimee! Note: I saw some few bad reviews before about price changing which me afraid a little bit, but after I checked the app, I believe people are not aware that many items have "welcome deal" which means the first time you buy the item you will have a big discount but the 2nd time it will much expensive so we just need to see the original price when pricing our products

Posturaly

Jun 08, 2024  on Shopify

Awesome app. Many thanks to Ralla who supported all my queries promptly and i can now focus on my business freely

NUEFUZ

Jun 08, 2024  on Shopify

I was so stress with AutoDS customer service. I wasn't treated well. I then decided to learn more about Dsers as it is also a great fulfilling platform as I already have suppliers. Before I sign up, I jumped on messaging support via Facebook, Ralla has been absolutely amazing, went into greater details for me. It has been extremely helpful, especially for someone who is in researching and starting up pace for the business, Ralla has been very patience and understanding. I now considering jumping into upgrading with a bigger plan, so I can connect multiple stores with Dsers and start hitting the ground running. Thanks for your great support :)

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