DSers App Review: Features, Pros & Cons for Shopify

Customer reviews: DSers‑AliExpress Dropshipping

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,344)

Overall rating

5

7,747
4

68
3

10
2

3
1

44

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

Exceptional customer support, noted for responsiveness and professionalism
User-friendly interface that simplifies product importation and order management
Effective live chat feature for real-time assistance
Efficient order processing and synchronization with platforms like Shopify
Reliable assistance for resolving technical issues and inquiries

Common Concerns

Occasional difficulty in communication leading to unresolved queries
Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

LilyandDress

Jun 13, 2024 on Shopify

Had issue with pricing and Sherry was super helpful! Literally took me 2 minutes to fix :)

Petsofsweden

Jun 13, 2024 on Shopify

100/10 service from Blanca!

Spautico

Jun 13, 2024 on Shopify

I needed help with an item and Lucy was superb with her customer service, problem got sorted straight away

Scirpe

Jun 13, 2024 on Shopify

Blanca que dire, rapidité et efficacité! elle a regler mon souci en 2sec

Vitalocare

Jun 13, 2024 on Shopify

Zoe helped me out and answered my questions just perfectly using screenshots and guided me through the process. Very quick respond and super friendly support!

Snipers elite

Jun 13, 2024 on Shopify

i would like to thank blanca she help me alot

Aussie Camping Gear

Jun 13, 2024 on Shopify

Thank you for the great support.

Eriena Vida

Jun 13, 2024 on Shopify

Maria was helpful in trying to resolve my issue.

The Marvel Store

Jun 13, 2024 on Shopify

I had a fantastic experience with Celia from the DSer customer support team. She was incredibly helpful and guided me through the entire process with patience and expertise. Celia addressed my concerns promptly and efficiently, resolving my issue to my complete satisfaction. Her friendly demeanor and professional approach made the whole experience seamless and stress-free. Thank you, Celia, for your outstanding support!

Kawaii Dreamland

Jun 13, 2024 on Shopify

Awesome service!

Outfit Harmony

Jun 13, 2024 on Shopify

i was very pleased with the help I received from Isak. Thank you very much for the help.

Mélou

Jun 13, 2024 on Shopify

Good service

sheerelax

Jun 13, 2024 on Shopify

Wendy literally saved my store great person and great app highly recommended

The Guardian Shoe

Jun 13, 2024 on Shopify

I worked with Lena and she was extremely helpful! Very knowledgable and I hope I get her the next time I have an issue.

MeGlede

Jun 12, 2024 on Shopify

Talked with "Vivian" and he helped me with syncing DSers and Aliexpress very fast. he was friendly and great to talk to

eziilystore

Jun 12, 2024 on Shopify

The support is very kindly and rep the mess so fast. my problem quickly done. i'm very satisfied.

Pretty Plaza

Jun 12, 2024 on Shopify

I would like to share my previous experience with Mr Chris from Dsers team, he was very proactive and helpful in a very short time he described to me how to solve my issue in my account while pushing few products separatly to Shopify. Chris is a good example of hardworking agent and has all it takes to be promoted and help exceed customer expectations just like he did with me. Good work Chris and thank you once again. All the best

sefiahair

Jun 12, 2024 on Shopify

Isak was the best with me. He replied so fast with the better solution of my problem. I am very satisfied with the app & support :)

Aldrin Spade

Jun 12, 2024 on Shopify

Sandy is the best

TechyTools

Jun 12, 2024 on Shopify

Wendy's customer service was excellent - quick, professional, and very helpful! My issue was resolved promptly and kept me informed throughout.