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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,344)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Mervidi

Jun 14, 2024  on Shopify

Aimee is very helpful. he is straight to the point and really prompt to provide best of support

Fish Matsyalaye

Jun 14, 2024  on Shopify

Sherry was very very quick and understanding. Love it

Furrykittypuppy

Jun 14, 2024  on Shopify

I should mention my great experience through their customer service specially Blanca to help me find out about the usage of Dsers app. They responded to me quickly and solved my issues. I think it is the best app. I recommend it.

Bellissiluxe

Jun 14, 2024  on Shopify

I wanted to thank Sherry for her help, she was really very professional with me.

WellnessGadgetsHub

Jun 14, 2024  on Shopify

Very knowledgeable and fast assistance. For one minute I thought I was talking to a bot :-). Awesome service to resolve my issue. Worth every penny.

InkyStaff Tattoo Supply

Jun 14, 2024  on Shopify

Recently, I encountered an issue and reached out to customer support. The manager named Ralla provided me with exceptional service. She responded to my request very quickly, and throughout the interaction, she was courteous and professional. Ralla explained the solution to my problem very clearly and thoroughly, which helped me resolve the issue with ease. Thanks to her support, my problem was resolved in no time. I am completely satisfied with the service and want to express my gratitude to Ralla for her excellent work. If you have any questions or issues, I highly recommend reaching out to her.

EcoSplashs

Jun 14, 2024  on Shopify

Thanks to Ivan who helped me with the mapping of my store. He's the best

My Store

Jun 14, 2024  on Shopify

Krystal is an absolute angel who helped me achieve my goal this lady helped me for 4.5 hours straight with my struggles of creating an affiliate account and I highly recommend using this app more than any

Royal Home Luxury LLC

Jun 14, 2024  on Shopify

Excellent customer service, I would like to say thank you to Blanca she helped me a lot :)

GUTON

Jun 14, 2024  on Shopify

fastest service ive ever had and such an understanding team 100% recommend them

Body To Build

Jun 14, 2024  on Shopify

I would definitely recommend this app and Maria was extremely helpful with answering my questions, thank you so much

Sage & Ivy Wellness

Jun 13, 2024  on Shopify

The Live Chat is great - Wendy answered my question quickly and professionally!

GVI Store

Jun 13, 2024  on Shopify

Olá eu quero dizer que estou satisfeita com o atendimento e o suporte da Dsers especial a atenção do atendimento do Rafael. Foi muito paciente e atendeu todas as minhas necessidades e dúvidas. Desde já agradeço . E muito importante esse suporte e incentivo da parte de vocês nesse início.

Nilc Shopping

Jun 13, 2024  on Shopify

Atendimento sem igual, muito bom msm, sempre que preciso me atende no mesmo minuto.

Shakeadoodle

Jun 13, 2024  on Shopify

Had real issues today on my store Shakeadoodle - Rin the customer support contact was truly amazing, helped me to get through the issues and was so patient, as I did find it very confusing. Rin is an asset to your company, and great customer service I would not hesitate in recommending Rin and DSERS, helping me so much this late evening in the UK. Wishing you all continued success and thanks again

Kosmos Express

Jun 13, 2024  on Shopify

thank you for help you 5 stars =) I was having problems , and you helped me solve them. thank you so much

StellaTots

Jun 13, 2024  on Shopify

Sandy has been super helpful and quick in understanding and solving my problems. Really appreciate the quick turnaround and friendliness of her service.

Shop Mundo Store

Jun 13, 2024  on Shopify

Fui atendido muito rápido e resolveu meu problema! “Isak”

UNYQUE TREASURES

Jun 13, 2024  on Shopify

Rin was the best, I was so confused with many of the settings, I'm new to drop shipping and RIn help me step by step on how to set up the selling of the products and the price for sale with pictures and text using the chat app. I was really please with the costumer service provided it to me. Thank you Rin for all your help.

Loja Claire Brasil

Jun 13, 2024  on Shopify

Achei ótimo o suporte do app, hoje precisei de suporte, fui direcionada para o Messeger, e a Sherry me atendeu super bem! Sherry está de parabéns. :)

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