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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,344)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

We Have It All

Jun 18, 2024  on Shopify

I worked with Olivia today to help me with adding a new supplier for dropshipping. It took a while, but in the end the supplier was added and I was able to process the order from a customer. She was very helpful and patient with me and walked me through everything step by step. She also assisted me with fixing my account information to show the correct name and email for my account. I could not have gotten through this process without her assistance. Thanks so much Olivia. Great Job and great customer service. I hope to work with her again if needed.

Homes Smarts

Jun 18, 2024  on Shopify

I had really good customer service from Vivian. She went out of her way to help me find the product and the suppliers I needed.

Alefine

Jun 18, 2024  on Shopify

Great customer service

PrimeFinds

Jun 18, 2024  on Shopify

This app is excellent, but even better is the support staff. Thank you so much “Aurora” This app fulfills mass orders in a click. This saves so much time, and streamlines this whole DS model. A much needed app for the industry. I can't say enough good things. Very user friendly and easy to understand app. Once again Thank you so much “Aurora”

Lureli Kids

Jun 18, 2024  on Shopify

Isak é muito atencioso e cordial, me ajudou a resolver um problema com uma explicação bem detalhada. Ótimo atendimento.

Sardara Store

Jun 18, 2024  on Shopify

Great and Fast support! Thank you very much!

1041 Collections

Jun 18, 2024  on Shopify

great experience with customer support.

Retail Galore Store

Jun 18, 2024  on Shopify

I would like to let you know that I have been using DSers for only a short period of time with my RetailGaloreStore.Shop, and I LOVE this APP...I love the ease of use, I love the support, I love the features it offers, I love the versatility! DSer's has EVERYTHING included and is wonderful!!! Thank you for being the BEST and for being #1. In the future when my sales start to trickle in, of COURSE I plan on upgrading DSer's and getting even MORE premium services! Thank you! Thank You and THANK YOU for being the BEST out of all of them!

My Store

Jun 18, 2024  on Shopify

Had a few issues and concerns regarding my dropshipping process but Isak from customer support helped resolve all issues and concerns in a very professional manner. Impeccable customer support which provided me with a sense of security using Dsers knowing that there will be support from Dsers if users are encountering any issues.

2KI MART

Jun 17, 2024  on Shopify

I wanted to thanks for Holly excellent service. The support I received was prompt, knowledgeable, and resolved my issue efficiently. This level of customer service is greatly appreciated.

Inventarion

Jun 17, 2024  on Shopify

Obrigado Villanelle pelo excelente atendimento, estava procurando uma solução para o meu problemas por horas e ela resolveu em 1 minuto, melhor atendimento!!!

Ray and Jay Essentials

Jun 17, 2024  on Shopify

Blanca, was awesome. I mistakenly created 2 accounts and needed one deleted so that I can transfer the email to the account connected to my store. She was very fast and efficient and very polite and pleasant as well. Thank You Blanca!

showcasetr

Jun 17, 2024  on Shopify

'' Sheryy's support was very useful. thanks to her support, I solved my problems and she was very useful, I am glad she is here

The Timeless Atelier

Jun 17, 2024  on Shopify

Lucy was a great customer service agent! She was quick to respond, responded with the perfect amount of detail, and makes sure the customer is not left with confusion. I highly recommend this service, I did not get this kind of service from other drop shipping apps, truly.

jojoustore

Jun 17, 2024  on Shopify

CongoRun

Jun 17, 2024  on Shopify

I just had to share my recent experience with DSers because it was nothing short of amazing. I was in the middle of a stressful process and feeling pretty lost, so I decided to reach out to DSers' support via Facebook chat. Aimee walked me through every step and was incredibly patient and knowledgeable. i really appreciate her help she was awesome!

Homy

Jun 17, 2024  on Shopify

They were in touch with me all the time! I am delighted with the quality of the service. They helped a lot to solve the problem

LB Store

Jun 17, 2024  on Shopify

Just had to share last time with DSers Aimee has helped me with everything I have asked of her she has shown clearly and very accurately

SempreAjustes

Jun 17, 2024  on Shopify

I wasn't able to log in to my aliexpress on dsers, I contacted support and Zina helped me solve this problem in a few minutes! great support service, thanks Zina!

חיבוק ראשון

Jun 17, 2024  on Shopify

I new in drop-shipping and with DSers, and I came across an issue, then Wendy from the customer support gave me an amazing solutions and answers to all of my questions! Thank you! You're the best!

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