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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,217)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

AeroMist

Dec 18, 2025  on Shopify

Helpful Guys, I'm waiting for your response

FLICK GO

Dec 18, 2025  on Shopify

siempre que los contacto resuelven mis dudas! todo genial! excelente soporte tecnico

sweety1

Dec 18, 2025  on Shopify

They are cooperative

Hot Wheelman & Collectibles

Dec 18, 2025  on Shopify

Sean Hutcheson Sr. Outstanding Customer Support Experience I want to take a moment to recognize Teresa from DSers for her truly outstanding customer support. As a new seller facing my very first order issue, I was understandably stressed and disappointed. Teresa immediately stepped in with patience, kindness, and professionalism. She carefully explained the limitations of AliExpress shipping filters, walked me through alternative ways to search for U.S.-based suppliers, and even took the extra initiative to search for replacement suppliers on my behalf. What stood out most was her genuine care and encouragement. Instead of rushing me to a refund, she reassured me, asked me to hold on while she explored every possible option, and made sure I felt supported throughout the entire process. Her communication was clear, timely, and compassionate, which made a frustrating situation much easier to manage. Teresa went above and beyond what I expected from customer support. She treated my concern as if it truly mattered—and that level of dedication makes all the difference, especially for new sellers. DSers is fortunate to have her on their support team. If you ever get the chance to work with Teresa, you are in excellent hands. I would rate her 5 out of 5 stars without hesitation and highly recommend her support to anyone using DSers. Thank you again, Teresa, for your hard work, professionalism, and genuine kindness.

The boutique770

Dec 17, 2025  on Shopify

Very kind and helpful support. She was patient, clear, and made the whole process easy. Really nice experience, thank you!

Hikaristudio

Dec 17, 2025  on Shopify

I recently contacted DSers support (Teresa) regarding a cancelled orders issue with AliExpress, and I’m very impressed with their service. The CSR who assisted me was quick to respond, clearly understood the problem, and resolved it efficiently. The issue is now fully fixed, and everything is working smoothly again. Really appreciate the professionalism and helpful attitude — excellent customer support! Show less

Génies Des Pièces Automobiles

Dec 17, 2025  on Shopify

Merci á Luna pour le bonne service elle a pris le temps pour m'aider

Royaume Animalier

Dec 17, 2025  on Shopify

Merci infiniment à Rita pour son excellent service !! En quelques minutes, elle m'a aidé à régler mon problème. Merci beaucoup Rita !!

Glow Bloom Aura

Dec 17, 2025  on Shopify

Excellent customer support — responsive, professional, and always helpful. Their team makes the experience smooth and reliable.

CSN Outlet

Dec 17, 2025  on Shopify

Support is awesome - very responsive with simple and easy instructions Many thanks

SlumbernBeyond

Dec 17, 2025  on Shopify

great support, fast and quick answers and knew exactly how to fix the issues that i had. I wish i knew i could do this from the beginning my shop would be doing so much better.

Casavelle

Dec 16, 2025  on Shopify

Gostei muito do atendimento, resolveu minha dúvida e meu problema, obrigado!!

Sand Art Glow

Dec 16, 2025  on Shopify

Fiona! was a life saver. lol! thank you so much Fiona!

Equipa Pesca

Dec 16, 2025  on Shopify

Me ajudaram bastante, platadorma muito boa, recomendo !!!!!!!!!!!!!

Life Watch Shop

Dec 16, 2025  on Shopify

Very good service!!!

FAREZZIA

Dec 16, 2025  on Shopify

Jai u un problème avec une commande j'arrivais pas a traiter la commande Jai passer une mauvaise journée mais Zoé mon ange gardien et t'arriver il et exceptionnel il ma règle le problème en deux minute efficace très professionnelle merci mon ange gardien zoé

Brew Bar Coffee

Dec 16, 2025  on Shopify

Rita was very helpful and got my order back up and running within minutes!

Writings On The Wall

Dec 16, 2025  on Shopify

My issue was resolved in just a few seconds.

KAZDOO

Dec 16, 2025  on Shopify

SAV rapide et efficace. Jeffery m'a réglé un problème de sécurité en 2 minutes et avec professionnalisme. Il m'a rassuré et guidé dans la procédure. Merci. Je recommande ++

nesandy.com

Dec 16, 2025  on Shopify

"I had a fantastic experience working with Aurora at Desers. She was incredibly professional, patient, and went above and beyond to ensure my issues were resolved. Her communication skills are top-notch, and she made what could have been a stressful situation feel seamless. Desers is lucky to have such a dedicated support professional!"

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