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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,344)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Dashtore

Jul 07, 2024  on Shopify

Bianca was amazing! She helped me with my ali linking issue and knew exactly how to fix the problem! 100% HAPPY

abletolive.com

Jul 07, 2024  on Shopify

Wendy was great help and very knowledgeable

LNOR

Jul 07, 2024  on Shopify

Do you know how sometimes you wake up and nothing is working right and everything is hard to do and understand? Yep. Had one of those and I fortunately landed on Lily for support! She helped me consolidate accounts and laid out every step quickly and efficiently. She makes you wish there was a way to request a customer service representative by name! Thank you DSers for hiring an incredible person!

Trendy Trail

Jul 07, 2024  on Shopify

Dsers is the best really, i needed some help with an issue i had and i got replied by Raphael within seconds, he solved my problem, was really helpful and nice!

Kitchen Art

Jul 07, 2024  on Shopify

good technical support

My Store

Jul 07, 2024  on Shopify

I had a problem with the application uploading products, I was helped by Wendy who helped me from the first moment until the problem was solved, thank you very much excellent service

world products

Jul 07, 2024  on Shopify

Krystal is a great guy as service provider. I am really happy with Krystal guideline :) Thanks Krystal!

Khaadi Boutique ®

Jul 07, 2024  on Shopify

Excellent customer service experience, i had some issues where my orders weren't syncing across to the correct ali express account, and Sandy went above and beyond to resolve my issue, and even gave me some tips to get free shipping applied to all of my orders by using the chrome extension! 5 Stars.

Ruby Nails PTL, Inc.

Jul 07, 2024  on Shopify

I am incredibly grateful for Luna from DSers, who went above and beyond to help me connect to Shop. After spending 12 hours in frustration and distress, working with numerous agents from Shopify and TikTok with no success, Luna was the only one who resolved my issue. Despite my tears and exhaustion, her patience, expertise, and dedication not only fixed the problem but also enabled me to continue making money to feed my child. Luna's exceptional service and genuine care made all the difference. Thank you, Luna, for your invaluable support!

TheStayCool™

Jul 07, 2024  on Shopify

Good customer support from Zoe

The Gift Savvy

Jul 07, 2024  on Shopify

OMG!!! I'm new to the Dropshipping world and I was having a problem adding a supplier to an order. I worked with Ivan who was very kind, courteous, and extremely patient. He helped me find a supplier because for some reason we couldn't figure out why our product wasn't getting into Aliexpress. Turns out that it that the product was out of stock for that supplier!! Ivan got us situated. He was GREAT! the only reason I gave him five stars was that there wasn't 10!!!

totalfindz

Jul 07, 2024  on Shopify

Chloe was able to fix my problem and get the order put through immediately. I was so confused as to how to fix my problem with this order. Thank you Chloe

Eight Daybreak

Jul 06, 2024  on Shopify

I got help from Chrissy when I was having trouble finding a suitable supplier. Unbelievable!! Chrissy helped for HOURS, HOURS i tell you. I learned so much with her help AND she helped find a supplier for cheap. Thank you so much Chrissy.

Nessa's unique store

Jul 06, 2024  on Shopify

DSers Representative Chrissy, was very helpful in assisting me in mapping a product.

Tom Store

Jul 06, 2024  on Shopify

Muchas gracias a Olivia por asistir a mi consulta. Muy buena atención.

The Quick Wallet

Jul 06, 2024  on Shopify

Thank you Colleen for your service!

PlanetaMart

Jul 06, 2024  on Shopify

Estou tendo alguns problemas com o mapeamento, quando vou mapear, o link do produto não aparece na janela. Mas o suporte me ajudou desta vez, foi muito bom o atendimento

Daisy Shopping

Jul 06, 2024  on Shopify

i just needed some help and i contacted DSers support, Selena Helped me very helpful, unwavering helpfulness, genius kindness and excellent communication skills

bocinas y amplificadores

Jul 06, 2024  on Shopify

me gusto el servicio de solucion dde problemas por fb

O&D Variety Shop

Jul 06, 2024  on Shopify

Working with DSers is so easy and fun, especially when you have amazing customer service and help from Vivian. thank you for your help.

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