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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,344)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Pawwhisk

Aug 06, 2024  on Shopify

The customer service team is amazing! They are very quick in responding. Shout out to Jesse, she was very patient and understanding throughout the whole conversation! Would definitely recommend her!

Luxon Living

Aug 06, 2024  on Shopify

Emma and Jesse both fixed my issues swiftly with clear explanations. Hats off to the best customer service I have ever received!

Väggdekorshopen

Aug 06, 2024  on Shopify

Rin gave the best and fastest service I’ve ever been given. Really feel like a valued customer

Christmas Curio

Aug 05, 2024  on Shopify

Chloe took the time to really explain some specific questions about signing up for a paid package, despite me having quite a few. That really set things in the right motion! Date of experience: August 06, 2024

SR STORE

Aug 05, 2024  on Shopify

she very good girls snd sher was very kind nice thnks

Serins

Aug 05, 2024  on Shopify

Chloe was great at helping me solve my shipping issue and directed me to an alternative option as well.

Luminarya

Aug 05, 2024  on Shopify

I recently had the pleasure of working with Chrissy from the DSers support team, and I couldn't be more impressed with her assistance. From the moment I reached out for help with my account issues, Chrissy demonstrated exceptional professionalism and expertise. Chrissy was incredibly responsive, addressing my concerns promptly and thoroughly. She patiently walked me through each step of the process, ensuring that I fully understood the solutions she provided. Her friendly demeanor and clear communication made the entire experience seamless and stress-free. Thanks to Chrissy’s dedication and knowledge, my account issues were resolved quickly, allowing me to get back to focusing on my business. I truly appreciate her outstanding support and would highly recommend Chrissy to anyone in need of assistance with DSers. Thank you, Chrissy, for your excellent service!

PetsPlayLand

Aug 05, 2024  on Shopify

I would like to express my immense satisfaction with Chrissy's work. The attention to detail, dedication and support offered was simply incredible. She exceeded all my expectations, showing professionalism and kindness that are rare to find. Chrissy, thank you so much for all your hard work and for making a difference in my project!

Epilee

Aug 05, 2024  on Shopify

Merci beaucoup Vivian pour votre très précieuse et pratique, surtout pour votre sens d'humanisme afin de prendre soin aux perdus comme moi. J'étais dans l'mpasse grâce à vous que je suis sorti de cette situation frustrante. Votre réactivité, votre patience, votre empathie, votre bienveillance font de vous une grande Dame au grand Cœur. J'aurai souhaité que tous les services clients de toutes les entreprises et plate-formes aient des agents comme Vivian. Encore une fois merci beaucoup pour l'excellent service que vous êtes entrain d'offrir à nous, les clients de DSERS.

Beautiwell Zone

Aug 05, 2024  on Shopify

5 Stars for the customer support. Colleen was very helpful! He managed to solve an issue I was facing using their app. I really appreciated it. Well done!

VitalVibes

Aug 05, 2024  on Shopify

Very fast and attending.

My Store

Aug 05, 2024  on Shopify

Excellent technical support. If you have any questions or problems, they are available 7/24 to help you.

RT MERCE

Aug 05, 2024  on Shopify

Holly, you are the bomb thank you for your support I appreciate it.

LunaAndHazel.com

Aug 05, 2024  on Shopify

Vivian was very knowledgeable and helpful. I was impressed.

BabyMcToy

Aug 05, 2024  on Shopify

Selena was nice and polite

Jamila Lab

Aug 05, 2024  on Shopify

Honestly Ive been given by Lena best customer service and problem solving ive experienced on all the web apps so far. Excellent help and quick and kind, thank you for making my day

Gadget Grove

Aug 05, 2024  on Shopify

Thank you for your fast reply and your good nature Sandy. I am really happy that my issue was solved in priority basis. Thank you for your service.

Zamido

Aug 05, 2024  on Shopify

J'ai échangé avec Raphaël, il a répondu a ma demande très rapidement, merci beaucoup !

Vuox

Aug 05, 2024  on Shopify

Really great customer service! Sandy immediately helped me to resolve the issue. Nothing but good words!

Monkey Minded

Aug 05, 2024  on Shopify

I had this issue with some payments and i was struggling with it. Later when I spoke with the customer service 'RIN' I have a totally relief because the customer service has helped me with all the issue i was facing and also answered all my question patiently !! Service is quick easy to understand and well explained!

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