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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,359)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Regalo

Aug 18, 2024  on Shopify

Great App with a Great Team & " Holly Agent" in Specific. Love you

Giggly & smart

Aug 17, 2024  on Shopify

hello , I am fuly satisfy whit the Dsers customer service . Sandy (the personne who help me) was very usefull and very gentle, i am happy :)

Octane & Opulence

Aug 17, 2024  on Shopify

Jesse was very helpful and very fast to help with my queries, DSERS is a great platform and I'm learning quicly! Thanks Jesse :)

Aventacy

Aug 17, 2024  on Shopify

Sandy was awesome, very quick responses and great information!

Ladies Valley

Aug 17, 2024  on Shopify

Customer Service representative Sandy was very helpful to understand my issue and providing the solutions accordingly.

Capulux

Aug 17, 2024  on Shopify

The support is really quick. Vivian, one of the supporting staff, reply and fix my problem within 5-10 minutes, which the customer support really is one of the best I have experienced

Patty & Ally

Aug 17, 2024  on Shopify

I spoke with Holly and she was accommodating. She answered my question and gave me step-by-step instructions on how to fix my problem. I wish Holly were available to answer all of my questions.

galaxy-canvas

Aug 17, 2024  on Shopify

Amazing customer service. The app takes some time to get used to, but their customer service is amazing. Would recommend.

Sacralina

Aug 17, 2024  on Shopify

Luna was great and very helpful:)

Shopping inova

Aug 17, 2024  on Shopify

Fast and efficient service, great work, Jacinta!

Itens Uteis com Desconto

Aug 17, 2024  on Shopify

Tinha umas dúvidas com relação ao uso correto do app e recorri a ajuda do suporte pelo Messenger e o atendente Ivan me ajudou com muita eficiência! Estou muito feliz e satisfeita com o atendimento que ele me prestou, pois tirou minas dúvidas e me deu uma informação valiosíssima ao qual me ajudou muito! Muito obrigada! I had some questions about the correct use of the app, so I reached out to customer support via Messenger. The representative, Ivan, assisted me with great efficiency! I am very happy and satisfied with the service he provided, as he not only answered all my questions but also gave me invaluable information that was extremely helpful! Thank you so much!

Helen Pham Store

Aug 17, 2024  on Shopify

Thanks ViVian, She really helped me to solve the problem.

La balle magique

Aug 17, 2024  on Shopify

Assistance un dimanche soir, super et très réactif sur Messenger! Merci Vivian

Tech Filtro

Aug 17, 2024  on Shopify

Taxa de resposta muito rápida do Colleen, a comunicação é clara uma nota 10/10 e o aplicativo e bem alto matico de usar. 100% recomendado.

Chris's Wonders

Aug 17, 2024  on Shopify

I want to give a huge shoutout to the DSers team, especially to Vivian. I ran into a pretty tricky issue, and honestly, I was a bit lost. But Vivian was an absolute lifesaver! She quickly grasped the problem and patiently walked me through each step, making everything crystal clear. Her professionalism and friendliness really stood out — the issue was resolved, and I could get back to work without any delays. Vivian is a true professional, and thanks to her, I’m confident that DSers is a reliable service. Big thanks! https://chromewebstore.google.com/detail/dsers-aliexpresscom-produ/mmanaflgaempokjfbeeabkadnkoidjam/reviews https://www.trustpilot.com/evaluate/dsers.com

Lar Utilidades

Aug 17, 2024  on Shopify

Muito bom atendimento da Selena, me ajudou, resolveu minhas situações rapidamente, explica muito bem e tem muita simpatia. Estou contente com o atendimento

Openly Gay Animals

Aug 17, 2024  on Shopify

I had a great experience working with Vivian. She was incredibly helpful in resolving a tricky fulfillment issue on my Shopify store using DSers. Vivian quickly identified the problem and guided me through the steps to fix it, ensuring that my order could be processed smoothly. Her expertise and prompt support made all the difference. Thank you, Vivian, for your outstanding service!

Zensport

Aug 17, 2024  on Shopify

assistenza PERFETTA da parte di vivian

UltraMarket

Aug 17, 2024  on Shopify

Excelente atendimento da atendente Colleen. Resolveu os problemas com agilidade e eficiência.

MINIBALLERINI

Aug 17, 2024  on Shopify

I wanted to express my gratitude to Colleen for her outstanding support. Her assistance has been invaluable and truly appreciated. Thank you for your excellent service!

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