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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,200)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Shipeez

Aug 29, 2024  on Shopify

I greatly appreciate the prompt and efficient support provided by the DSers Support team, especially Myra, who was instrumental in resolving the issues I was facing. Thank you, Myra—you are outstanding! My sincere thanks also go to the entire team for their excellent work. Keep up the great job!

LIENNTJE GLOBAL

Aug 29, 2024  on Shopify

Vivian helped me very professionally. She spoke to me very friendly. Her service is really an added value. Really a topper. Thanks to her help I can now continue with my store. Thanks again Vivian, you are the best.

Midstok

Aug 29, 2024  on Shopify

Colleen was very helpful and very responsive! Got my situation figured oiut in no time at all! Awesome job thank you!

Gifts By SweetSpirit

Aug 29, 2024  on Shopify

Vivian has been a great help to me in giving me steps to properly fulfill my orders. Thank you so much!!!

AUTO FORMULA STORE

Aug 29, 2024  on Shopify

Best support team ever.

Kimowo

Aug 29, 2024  on Shopify

Oivia was an amazing hepl for me today. Her answers are easy to understand and she had fast answers to my questions. Thank you!

AmigosShops

Aug 29, 2024  on Shopify

When I was having technical issues with my store, I turned to their customer service live chat feature. Vivian jumped in chat to support . he patiently read all my chat and gave me proper guidance which helped me to complete my fulfillment order and also answered all my questions. Thank you for quickly resolving my issues!

Compro Mesmo

Aug 29, 2024  on Shopify

Obrigado Vivian, me ajudou muito

Shopistrand

Aug 29, 2024  on Shopify

Most welcome to Colleen for the help provided.

Fredkin

Aug 29, 2024  on Shopify

Colleen was great, helped with everything I needed

Miracle Breath

Aug 29, 2024  on Shopify

Vivian from customer support helped me thoroughly with my request. She went out of her way and sent me a screen recording of the steps to guide me.

Dice Loot

Aug 29, 2024  on Shopify

Fast customer service response with a small issue. Nice to see a company with a quick response time to customers.

My Store

Aug 29, 2024  on Shopify

I feel great, fast support as needed

Everlieb

Aug 29, 2024  on Shopify

Great features, easy to use. And most of all, really great service! I used to work with other platforms but decided to move to DSers, since the others have terrible customer service. And it was an amazing decision. Everything has been going great so far with DSers. I definitely recommend this for everyone.

Ridwa Art

Aug 29, 2024  on Shopify

Great help from lena how helped me when i had any issues.

VEST ELETRO

Aug 28, 2024  on Shopify

Fiquei muito, mas muito satisfeito mesmo com o atendimento prestado por sua colaboradora "Zoe", uma menina muito prestativa que lidou pacientemente com minhas dificuldades de resolver o processo de integração entre as plataformas Shopify e AliExpress. Vocês estão de parabéns por contar com um atendimento humanizado que nos deixa seguros e tranquilos para continuar realizando nossos negócios sabendo que podemos contar com uma equipe de suporte tão especializada. Nota 100.

Fyuzion

Aug 28, 2024  on Shopify

Blanca was amazing, she helped me out, big! hopefully when I need help again, which I will, we get connected! Thanks

Your Princess Dress

Aug 28, 2024  on Shopify

Rfimp helped me to sync my order with shopify .It was very helpfull! Also he tought me how to chnage supliers when I need to change supliers. He sent me the blog with videos for me to learn how to change the suppliers.

Stardust Kids

Aug 28, 2024  on Shopify

Zina offered fast and friendly support and quickly answered all of my questions.

TulleLux Bridal Crowns & Accessories

Aug 28, 2024  on Shopify

I was very please with the quick service from Wendy at Dsers, answered all my questions in a clear way with screenshots to help me and solved my problem, I am very happy to be with Dsers.

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