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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,200)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Clean Aura Shop

Aug 30, 2024  on Shopify

DSers has to be the best DS service out there. The support they offer can not be competed with. In a business that moves fast, Dsers is the ideal partner. Thanks to Lucy and Chloe Their working speed and communication is amazing!

Petzy - Jouets Durables & Innovants pour Animaux

Aug 30, 2024  on Shopify

Super conseils, réactif

DIVANA

Aug 30, 2024  on Shopify

Excellent service, I'm thinking of Blanca who was so helpful and quick to analyze my situation. She was able to answer my questions and unblock my situation quickly. Thank you Blanca.

Happy Slipper

Aug 30, 2024  on Shopify

I can't recommend Chole enough for anyone looking to excel in dropshipping! From start to finish, Chole has been an exceptional supporter, guiding me through every step of the process with unparalleled expertise and dedication.

Patrick Finn

Aug 30, 2024  on Shopify

Great customer service. I was helped quickly and they even uploaded a few products for me as I was getting error messages.

Za'Daze

Aug 30, 2024  on Shopify

Maria was accommodating and responded to my questions as needed. I appreciate her help and she has done a wonderful job.

Athennia

Aug 30, 2024  on Shopify

Tenia muchas dudas sobre las funciones de Dsers y Krystal fue de muchísima ayuda, me tuvo mucha paciencia y me enviaba imágenes de referencia de las instrucciones paso a paso lo cual super agradezco!

EXTENSION LUXURY

Aug 29, 2024  on Shopify

Plataforma genial y la atención al cliente es brutal… en pocos minutos Sans solucionó mi problema! Enhorabuena

Scrubgun

Aug 29, 2024  on Shopify

Thank you Isak for great service! Got quick answers, clear instructions and felt understood. Big thumbs up <3

The Cute Stop

Aug 29, 2024  on Shopify

Great customer service here, had a problem dealing with my first order and Raphael fixed it for me in a matter of minutes. Definitely recommended.

AyLe Home

Aug 29, 2024  on Shopify

Estou muito satisfeita com o serviço. O atendente está de parabéns pelo excelente suporte. Recomendo!

Nostalgia64

Aug 29, 2024  on Shopify

Great Customer Service from Lena! Fast and on point!

Geasytransport

Aug 29, 2024  on Shopify

Je suis satisfait pour avoir trouvé aussi rapidement la solution à mon problème de changement du courriel et du nom de mon compte DSERS grâce au soutien de Sandy. Merci !

ProControle

Aug 29, 2024  on Shopify

Isak a vraiment été super ! Il a répondu à ma demande en un rien de temps, avec beaucoup de gentillesse. Il a réglé mes problèmes de façon hyper efficace. J'ai vraiment apprécié sa réactivité et son approche. Merci beaucoup, Isak, pour ton aide !

Ache aqui

Aug 29, 2024  on Shopify

Ótimo atendimento prestado pela Rin. Muito paciente e me ajudou muito.

ITBIL SHOP

Aug 29, 2024  on Shopify

When I encountered technical issues with my store, I turned to DSERS’ customer service live chat feature. The support team quickly resolved a very frustrating issue, demonstrating exceptional professionalism and helpfulness throughout the process. Blanca, one of the chat agents, was particularly outstanding. She made the entire experience significantly less stressful with her efficient and friendly assistance. Thank you, Blanca, for swiftly resolving my issues! DSERS has proven to be an invaluable tool for running my dropshipping store smoothly. I highly recommend their services to anyone in the e-commerce space.

Eleganty

Aug 29, 2024  on Shopify

I am new to that, and really their customer support team is very helpful and patient to explain to me and help me understand the process. I got a good help from Chloe and really appreciate her patience and politness

Caprichados

Aug 29, 2024  on Shopify

ótimo atendimento! excelente comunicação!

MyCoolThing

Aug 29, 2024  on Shopify

I had problem with out-of-stock on my store. I contacted Dser to ask support and a staff named "Vivian" promptly gave me useful instructions with clear screenshots and videos. I managed to solve the problem quickly. I'm happy with customer service from DSer and thanks again Vivian.

Lisenen

Aug 29, 2024  on Shopify

Selena, thank you very much for your help, it solved my problem, I really appreciate it.

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