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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,359)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Trocasy

Aug 26, 2024  on Shopify

Dsers team - Chloe was really patience enough to guide me setting up and integrating my shopify store.She answered all my queries in a professional manner.

Koazzi

Aug 25, 2024  on Shopify

They are super helpful especially. Rfimp help was above and beyond with help

TitanTime

Aug 25, 2024  on Shopify

Great customer service. Bianca solved our issues very quickly, great help

Piccola Donna

Aug 25, 2024  on Shopify

Holly helped me out so much! I made a VERY TANGLED mess of my emails etc., and was beyond confused. she patiently helped me fix it. Thank you so much Holly, and DSers!

FitMyPhone

Aug 25, 2024  on Shopify

K-GLOW

Aug 25, 2024  on Shopify

I encountered a subscription issue with DSers where I was billed for a feature I hadn't used. I reached out to DSers support, and Villanelle promptly assisted me in resolving the issue. Thank you, Villanelle, for your support and for directing me to the right department

CoizasCozitas

Aug 25, 2024  on Shopify

Atendimento da Dsers perfeito! Resolveu meu problema prontamente!

F.A.PETSHOP

Aug 25, 2024  on Shopify

Lucy seu atendimento perfeito e muito profissional muito obrigado

Girls Of Fashion

Aug 25, 2024  on Shopify

I have some issues and reached out to DSer for help. The Customer Service support from Blanca, the lady who handle my problem was so great. She was very profession, and patient in dealing with what I told her I was experiencing. Overall, I will say she offered me a great customer service support

VuotoStore

Aug 25, 2024  on Shopify

I talked with Blanca right now by messenger and she solved my problem in a few minutes. I'm very happy with her way of helping me being polite and friendly waiting for me to try to do what I needed. Thank you very much.

Varialle

Aug 25, 2024  on Shopify

Até o momento, muito bem atendido, o pessoal do suporte ajuda muito e busca as resoluções. Nada a reclamar. Parabéns!

Bébé Précieux

Aug 25, 2024  on Shopify

I recently had an issue with my order, and I had the pleasure of being assisted by Holly from customer service. She was incredibly helpful, patient, and attentive throughout the entire process. Holly went above and beyond to ensure that my problem was resolved quickly and efficiently. Her professionalism and dedication to customer satisfaction were truly impressive. Thank you, Holly, for your outstanding support! I truly appreciate your help and am very satisfied with the service I received.

Verdoza

Aug 25, 2024  on Shopify

Chloe helped me resolve a problem i had with my orders that where not coming true, very satisfied with their services!

Day Night Day

Aug 25, 2024  on Shopify

muito bom

gfcompracerta

Aug 25, 2024  on Shopify

Estava com algumas dúvidas e meus mentores particulares não me esclareciam. ENTREI EM CONTATO DO O CHAT DO APP DSers-AliExpress Dropshipping E TODAS MINHAS DÚVIDAS FORAM ESCLARECIDAS COM MUITA CLAREZA E DETALHES. RECOMENDO ESSE TRABALHO A TODOS QUE PRECISAREM!

Iwonda

Aug 25, 2024  on Shopify

When I was having technical issues with my store, I turned to their customer service live chat feature. Not only did they quickly resolve a very frustrating issue, but the chat support was very helpful and professional. Chrissy helped me with my problem and gave me many solutions for it. She was very respectful and nice, I recommend the DSers customer support, if you have any problems.

Btex Store

Aug 25, 2024  on Shopify

Atendimento rápido e eficiente... Resolvi meu problema com 2 cliques... Muito obrigado Chloe...

lovelyshop1

Aug 25, 2024  on Shopify

Merci j'ai apprécié travailler avec vous.

Ackem

Aug 25, 2024  on Shopify

I had a little technical issue with the App that I could not solve, resulting in me contacting the Live chat. I received really quick support from Chrissy from DSers Support Team. Her help was really fast and detailed, which helped me resolve the issue immediately. Really good experience with the support, thanks a lot!

My Store

Aug 25, 2024  on Shopify

ich möchte mich herzlich bei Ihnen bedanken, insbesondere bei Ihrer Mitarbeiterin Chloé, die mir kürzlich so hervorragend geholfen hat. Ihre Unterstützung war äußerst professionell und freundlich, und meine Anliegen wurden schnell und effizient gelöst. Vielen Dank für Ihre großartige Hilfe und den exzellenten Service. Ich werde DSers definitiv weiterempfehlen und freue mich auf zukünftige Zusammenarbeit mit Ihnen.

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