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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,359)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Academic Shop

Aug 27, 2024  on Shopify

Hi, I encountered a shipping issue with my order and received a confusing message about SKU selection. Dsears' support team quickly stepped in and provided excellent assistance. They promptly analyzed the problem, offered clear instructions, and helped me identify an alternative SKU that resolved the shipping issue. Their quick response and effective solution were greatly appreciated. Highly recommend Dsears for their outstanding support!

Hybrid Beautyz

Aug 27, 2024  on Shopify

Great customer service. Selena solved my issues very quickly, great help

BE SHINE

Aug 27, 2024  on Shopify

Vivian was very attentive and answered all my questions. He assisted me from start to finish. Thank you so much for your support!

Bubbuyz

Aug 27, 2024  on Shopify

Staff were really helpful and friendly, Colleen was very approachable.

The Mane Beauty

Aug 27, 2024  on Shopify

Olivia was amazing!

My Store

Aug 26, 2024  on Shopify

Great customer service, Sherry very kind and quickly solved my problems. Thank you

Stellair

Aug 26, 2024  on Shopify

i waws helped bij ''IRita" very helpfull and kind, thank you so much IRita

getmeshopping

Aug 26, 2024  on Shopify

Very good and quick customer service by Quintus.

MYPINTILI

Aug 26, 2024  on Shopify

The supporting team is amazing. I've had Lily, she helped me immediately and was very kind. Thank you Lily

Genius Gadgets

Aug 26, 2024  on Shopify

Thank you very much Refine for your help and understanding, 10 stars from me!!!

Greenmart Land

Aug 26, 2024  on Shopify

Sure! Here’s a review for you: I had a great experience with Dsers’ agent. The response time was excellent, which made the entire process smooth and efficient. Highly recommend their service for anyone looking for prompt and helpful support!

Shuffs

Aug 26, 2024  on Shopify

Thank you Wendy from Dser. When I was having technical issues with my store, I turned to their customer service live chat feature. Not only did they quickly resolve a very frustrating issue, but the chat support was very helpful and professional. one of the chat agents. She made things a lot less frustrating. Thank you for quickly resolving my issues!

PopLockitShopit

Aug 26, 2024  on Shopify

Had a quick question about a minor point of confusion regarding fulfillment. Aimee helped me out quickly, and my issue was sorted! Love her positive attitude during the whole thing!

Volleyballessentials

Aug 26, 2024  on Shopify

Chrissy provided a great service and answered all my questions on time.

Mercadash

Aug 26, 2024  on Shopify

Great customer service

Petsika369

Aug 26, 2024  on Shopify

customer support service is amazing for quick solving problems with a patience and professionality. Until now I met Zina, Cloe and Villanelle. All are extremely respectable and professionals. Many Thanks to Dsers staff

Luxe Carrier

Aug 26, 2024  on Shopify

O suporte fez um excelente trabalho, foi muito paciente e atencioso mesmo eu ter demorado mais um bocado uma vez, melhor experiencia que tive na dsers até agora.

Lavender and Magic

Aug 26, 2024  on Shopify

Jacinta was very helpful when I couldn't access my app. She was very patient and professional as we together navigated through what I thought was a huge mess! She untangled it like the professional that she truly is. Thank you Jacinta!!!

bavoya

Aug 26, 2024  on Shopify

Der Support von DSern hat sich schnell gemeldet und mir bei meinem Problem geholfen. Obwohl die technische Schwierigkeit bei meiner Bestellung auf AliExpress noch nicht vollständig gelöst ist, wurde ich umfassend unterstützt und erhielt hilfreiche Vorschläge zur weiteren Vorgehensweise. Der Service war freundlich.

Victorylifestyle

Aug 26, 2024  on Shopify

Great service. Fast reply from the customer service. Are willing to help and find the solution you're looking for!

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