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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,359)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

LuxyXO

Sep 01, 2024  on Shopify

Chrissy helped me sync my products from shopify. well helped i not what was done. Chrissy just just hit sync and it was done. My old supplier was a nightmare. DSers gives you full control of your business unlike others where you cant do anything if the product is discontinued or out of stock

quickG

Sep 01, 2024  on Shopify

It was really good experience with attended choule

Fancy Gifting

Sep 01, 2024  on Shopify

Jacinta was very helpful with my issue today. Very knowledgeable and I was able to resolve my issue quickly.

CATCHiU

Sep 01, 2024  on Shopify

Thank you so much, Chrissy for your prompt and helpful assistance! Your support was incredibly friendly and efficient, making the process smooth and stress-free. I appreciate your patience and clear instructions. Keep up the great work, Chrissy!

Pocket pix

Sep 01, 2024  on Shopify

I only have thanks to say. Chloe was with me for 1 hour and a half helping me!! With a lot of patience, showing me the step by step to follow. And in this way she solved the big problem I had. In addition, she advised and guided me to have a better performance on the platform. Thanks Chloe!!! For more people like you!

Romy

Sep 01, 2024  on Shopify

Me atendio "Chrissy". La verdad que ha sido un encanto y ha tenido una paciencia infinita. Me a solucionado todos os problemas que tenia de una manera super facil y rapida. Ojala todo el mundo fuese igual.

CandyPet

Sep 01, 2024  on Shopify

I wanted to take a moment to express my sincere gratitude to Krystal for her exceptional assistance with my order issue in DSERS. She was not only incredibly polite but also highly efficient in resolving my problem. Her professionalism and dedication to customer service made a potentially stressful situation much easier to manage. Thank you, Krystal, for your outstanding support!

Thetrendy

Sep 01, 2024  on Shopify

Wow I really recommend Dser staff assistant ( Sherry ). Highly recommended.

bosquetwellnessboutique

Sep 01, 2024  on Shopify

I had a bit of a problem this morning with the DSERS/Aliexpress app on Shopify. When I opened it, the screen looked different than usual, and I couldn't get past the Sign-in and Authorize Permissions page it kept refreshing every time I tried to enter my email and password. The options were greyed out, and I was stuck! Thankfully, Chrissy from live support was a lifesaver. She asked me to send over a screenshot (and I even threw in a screen recording for good measure). Chrissy quickly figured out what was happening and provided me with a solution to access the site. Problem solved! Thanks so much, Chrissy, for your prompt and friendly help!

ShoeDirect

Sep 01, 2024  on Shopify

I got great help and service by Chrissy. He helped me solve my problem and now I can get back to fixing my store and publishing it

MOTEMAS

Sep 01, 2024  on Shopify

I had an issue with an order an Chloe fixed the problem immediately. Thank you very much. Great service.

omenda

Sep 01, 2024  on Shopify

Great customer service from Rita. The problem itself is not fully solved yet, but we now know where to look next to get is solved. Rita guided me professionally and friendly through the process.

My Store

Sep 01, 2024  on Shopify

verry good costumer support

Fusion Fads

Sep 01, 2024  on Shopify

I think DSers initially changed my product's price, which caused some confusion. However, Krystal from the support team quickly resolved the issue, making the experience smooth and stress-free. I'm grateful for the excellent support! Thank you Krystal

Desejo Digital

Sep 01, 2024  on Shopify

A Celia é uma ótima profissional, adorei o serviço, não demora pra responder, realmente um serviço fántastico.

FasTarget

Sep 01, 2024  on Shopify

Rita was extremely helpful and kind. This app is amazing, thank you for everything!

Lian Be Store

Sep 01, 2024  on Shopify

O atendimento de hoje foi rápido e eficiente

Kids Soles

Sep 01, 2024  on Shopify

Rita at Dsers has been truly amazing she helped with low stock I had no clue but with her expertise and kindness she helped me so much. She is a credit to your organisation and would always wish to speak with her if I had another query . Keep being amazing Rita x

Starlux

Sep 01, 2024  on Shopify

Celia I am satisfied, with u good service, very fast and friendly, you are funny, I was stressed but I was able to solve it now. good jod celia

Daily Products

Sep 01, 2024  on Shopify

جدا جدا متعاونه وسريعه الخدمه لقد انقذتني كثيرا شكرا لكي كثيرا ماريا

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