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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,359)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Reina LEUS

Sep 04, 2024  on Shopify

I placed my first order and didn't quite understand some of the process. I reached out to DSer and Chloe help me to understand the process. Chloe appeared to be very knowledgeable and super fast with her response. I felt very secure (as I'm always second guessing myself). She was very patient with me as she answered all of my questions. Thank you for being super fast and understanding!

AOshop.online

Sep 04, 2024  on Shopify

I love the 24/7 support. Many times on weekend we shop owners are stuck because most aps support is just not there 24/7. Thank you to Luna who just helped me understand how to find us shipped products. I also found I don’t have all buttons on my iPad. So if you are like me and work through different devices, you can copy the url back into dsers to find and import into dsers. But much easier when all buttons are showing on your pc. Thanks Luna for all your help! I will be in touch again soon as I grow,

anrashop

Sep 04, 2024  on Shopify

I am really happy with the cooperation and quick response and solution to all my problems. I chtting Colleen and he answered everything I asked. Thank you, Colleen.

DavesTrendyLuxe

Sep 04, 2024  on Shopify

I spoke with Vivian and she was very patient and great customer service. Thats a great asset to your company.

Azuriax

Sep 04, 2024  on Shopify

Selena Très professionnelle et patiente. Merci pour ton aide

Minha loja

Sep 04, 2024  on Shopify

Eu Marcelo Ferraz Jorge Oliveira avalio a sra Olivia da DSers como uma atendente altamente eficiente educada, humanizada e profissional . por mais pessoas assim de alta eficiência!!!!!! Muito obrigado Olivia

Brook Harmony

Sep 04, 2024  on Shopify

My experience was amazing! I was feeling so overwhelmed, but Vivan was so patient and supportive. I'm so grateful for her quick responses and her attention to detail when explaining the steps I needed to take resolve my issues. ❤️

Prestige Hub

Sep 04, 2024  on Shopify

I would like to appreciate some excellent & exceptional service l received from Vivian. She really went out of her way in assist me with my queries. Please keep up the good work, much appreciated. Thank you.

Harmony Rhythm

Sep 04, 2024  on Shopify

I had a small problem. but thanks to Selena we solve the problem very quickly and I am very satisfied

Charme Maison

Sep 04, 2024  on Shopify

I recently had an issue with the pricing, and I was fortunate enough to be assisted by Olivia from customer service. From the moment I reached out, she was attentive, friendly, and truly cared about resolving my problem. Not only did she address the issue quickly, but she also went above and beyond to ensure everything was taken care of efficiently. Her professionalism and dedication made the whole process smooth and stress-free. Thank you, Olivia, for your outstanding service! You turned a frustrating situation into a positive experience.

ALMA Home Store

Sep 04, 2024  on Shopify

Todo excelente! El soporte increible, rapido y con soluciones concretas.

SafetyModa

Sep 04, 2024  on Shopify

The experience is very good as dealing with Vivian is very comfortable and she helped me with many things within a few minutes. Thank you for this service.

Urban Runner

Sep 04, 2024  on Shopify

Aurora has provided me with a 5 star service. The help I have recieved has been professional and to a high standard. I am very greatful...

Amazing Prices 4 U

Sep 04, 2024  on Shopify

Vivian was very helpful. She was very friendly as well as to the point and focused. At the beginning, she greeted me and I can't even think how many times she has said thank you. Great job Vivian. Thank you for the help.

Luxe Luggage

Sep 04, 2024  on Shopify

Thanks to Vivian for her support to troubleshoot an issue with creating orders

Patikimas Automobilis

Sep 04, 2024  on Shopify

Top tier for years now. Thanks Colleen for great assistance. :)

KeyWorld

Sep 04, 2024  on Shopify

Muy buen servicio. Gran trabajo!

Damuria

Sep 04, 2024  on Shopify

The Dsers support Team is great. Took plenty of time for my paniking and solved the problem pretty quick. Big Thanks to Selena!

MAMDS

Sep 04, 2024  on Shopify

The service call was made quickly and attentively, answering all my questions and giving me information I didn't know. Thank you for your service Vivian.

Casarmon

Sep 04, 2024  on Shopify

VIvian was very helpful and guided me through all the steps necessary to understand how to fulfill the orders!

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