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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (7,036)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Molinse

Apr 24, 2025  on Shopify

thant u great support

PURELYMART Online Shopping Store

Apr 24, 2025  on Shopify

I was stuck in the sold out probem in my shopify store. i have wasted 03 days in searching all the youtube . but one agent in DSER-Aliexpress helped me name Krystal from the support team. he guided me and my issue is resolved. thanks alot

Canvas & Curio

Apr 24, 2025  on Shopify

This app is fantastic! It does what you want and more. I also like the quick response of the support team if there is any problem a merchant is facing. Thanks for your help and support.

The Heaps Variety

Apr 24, 2025  on Shopify

Great App with lots of features. The support team is very helpful. I got very quick help from Maria - one of the support team members.

Furryandhappy.com

Apr 24, 2025  on Shopify

Thanks Rita for such a great service!

sensejewels

Apr 24, 2025  on Shopify

Rita from DSers was incredibly helpful and professional. She quickly understood my issue, provided clear guidance, and resolved everything efficiently. I really appreciate her support — excellent customer service!

kingdescontos

Apr 23, 2025  on Shopify

Fui atendido rápido e meu problema foi solucionado, pela atendente Fiona.

Kerry Boy

Apr 23, 2025  on Shopify

Hi support service solved my problem. I was stuck for a few hours and I decided to contact support and Chloe helped to solve my problem. She was very kind and I felt good treated. My first impression very good about it. About this app.

Techy Tikes

Apr 23, 2025  on Shopify

I've loved how seemless using DSers has been and am now equally impressed with the promptness and thoroughness of the support provided. I needed help adjusting my currency and further automating pricing in my account and Maria was so helpful and patient, taking the time to walk me through step-by-step processes with detailed screenshots and explanation. This is such a welcome surprise and helps me feel secure in my decision to use DSers for fulfilment. Highly recommended!

Luxegan

Apr 23, 2025  on Shopify

Essential tool for drop shipping

VHListings

Apr 23, 2025  on Shopify

Thank you, Stella was very helpful with showing me how to resolve an issue with orders not updating

HairStar Wigs

Apr 23, 2025  on Shopify

I just s/w Amelia and first how quickly she answered and how friendly she is. I wish I had reached out earlier because the solution was so simple and she easily resolved the issue for me

Volk Holz

Apr 22, 2025  on Shopify

Teresa has given the best customer service and has tried her best to resolve my issue. Her commitment to her work has been phenomenol

SACRA - Decoração Católica

Apr 22, 2025  on Shopify

O app tem um bom funcionamento e um bom suporte. Agradeço à funcionária Luna pelo atendimento.

Tudozen

Apr 22, 2025  on Shopify

A Maria foi muito atenciosa comigo e tirou todas as dúvidas que eu precisava tirar, com muita paciência :)

mixedbreads.com

Apr 22, 2025  on Shopify

Thank you rita for all your help. Your a life saver <3

Thekeyproduct.com

Apr 22, 2025  on Shopify

GREAT service thanks

Charmyol

Apr 22, 2025  on Shopify

I recently had the pleasure of working with Rin from DSers’ support team, and her assistance was truly exceptional! Rin went above and beyond to help me sort out issues with my store’s integration with AliExpress and Temu. Her responses were prompt, clear, and incredibly detailed, making it easy for me to navigate the DSers platform and resolve the problems. Rin’s patience and expertise shone through as she guided me step-by-step, ensuring everything was set up perfectly. Her friendly and professional demeanor made the experience stress-free, and I truly appreciate her dedication to customer success. DSers is lucky to have such a knowledgeable and caring team member like Rin—thank you for making my dropshipping journey smoother!

TIFFADA

Apr 22, 2025  on Shopify

Alora was amazing! She helped me understand my issue and fixed it on the spot!

ProHealth

Apr 22, 2025  on Shopify

Elora from the DSers support team is exceptional—she responded lightning‑fast, guided me through every step, and solved every issue with outstanding expertise. Highly recommend her!

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