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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,359)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

TRIVOLTA

Sep 09, 2024  on Shopify

merci à Raphaël pour son aide

Baby Prince

Sep 09, 2024  on Shopify

Thank you sandy for your fastest reply and you fix my issue in a seconds much appreciate

DreamChoice

Sep 09, 2024  on Shopify

I was little confused with the DSers mapping and Lena helped me really quick on solving my issue. The customer service is truely fast. Thankyou

Cookware Treasures

Sep 08, 2024  on Shopify

I had an incredible experience with Maria from the support team! From the moment I reached out, She was prompt, professional, and genuinely eager to help. Her communication was clear and courteous throughout, making the entire process smooth and stress-free. It's rare to find someone so dedicated to customer satisfaction!!

Opium Accessories

Sep 08, 2024  on Shopify

Great service

AstroVerse

Sep 08, 2024  on Shopify

We needed some help with our Shopify store products which we are using DSers to sell. We chatted with Maria and she helped us solved the problem really quickly, she was really nice, and helped us with more than what we originally asked for.

Simplicity By Me

Sep 08, 2024  on Shopify

I would highly recommend this company for your one stop shop and dropshipping needs. My rep name was celia.. she was very professional and provided me with great customer service and was very patient helping me fix my problem. Thank you.

Revital Eye Beauty

Sep 08, 2024  on Shopify

I was lucky to have been received by Maria who accompanied me with her professionalism and good humor. I highly recommend

Dolbrook

Sep 08, 2024  on Shopify

Love this app, vital to my business operations. Had a small issue and Maria helped me quickly solve the problem!

Online Faves

Sep 08, 2024  on Shopify

The assistant today was a tremendous help. I was guided step by step with directions and screen shots. The assistant was encouraging and professional and I needed this as this is my first order. Thank you again for your patience with me.

CarolsGifts

Sep 08, 2024  on Shopify

The support staff was really helpful today. I have been having an issue logging in. The issue was cleared in a matter of minutes! Thanks so much.

INSHOPY

Sep 08, 2024  on Shopify

I recently encountered an issue that I couldn’t resolve on my own, but Maria from the support team was able to assist me within minutes. Fantastic support!

My Store

Sep 08, 2024  on Shopify

Had issues with the pricing rule. Reached out to the support team. Isak was quick to respond and shortly have my problems resolved. very helpful, thank you Isak great customer support!

baby store

Sep 08, 2024  on Shopify

Jesse, very quick and straight to the point, very helpful!

ThermoNote™

Sep 08, 2024  on Shopify

thank you Maria, helped me quick.

Glowing Gadgets

Sep 08, 2024  on Shopify

Amazing app. It makes dropshipping very easy and simple. Their customer service is also very good, they respond very quickly and always have an answer to my questions. A big shoutout to Rita for all the help

Funfab

Sep 08, 2024  on Shopify

thanks you to Wendy! fo service help desk she was far away the best i can imagine 10/10 thanks you for the time invested and kindness

VXR

Sep 08, 2024  on Shopify

I’m more than happy with customer service DSerst , specifically with Wendy, she promptly helped me with a processing issue for a couple of our orders. She was very professional kind and effective Thanks again Wendy, appreciate you!

Gripfit

Sep 08, 2024  on Shopify

Très bon service client agent Wendy

Martsgaia

Sep 08, 2024  on Shopify

I had a problem with Dsers and Zina helped me in a few minutes! Thank you!

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