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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,359)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

BroSis Store

Sep 11, 2024  on Shopify

I recently encountered a minor issue with Dsers and was pleasantly surprised by their exceptional customer support. When I reached out to their help center, I was greeted by a knowledgeable and patient representative who took the time to understand my problem. They guided me through the process step-by-step, ensuring I was fully equipped to resolve the issue. The level of service I received was truly outstanding and has solidified my trust in Dsers.

bibisquishy

Sep 11, 2024  on Shopify

Luna is really friendly and super helpful! Great services and app, too.

The Marvel Store

Sep 11, 2024  on Shopify

I recently reached out to DSers customer support regarding how to map a supplier or change an existing supplier for my products. The support agent, Adele, was prompt in their response and guided me through the process efficiently. However, I still had some confusion about switching suppliers for a product that had already been listed. A clearer step-by-step guide or walkthrough would be helpful in understanding the process of supplier mapping, especially when switching to a new supplier. Overall, Adele was helpful and professional.

PRACTICAL USE ITEMS

Sep 11, 2024  on Shopify

I had my first sale today and was having a few issues with DSers connecting to Ali Express Chloe from DSers was quick to respond and made me realise with good question prompting that it was a 101 error where I was in my personal Ali Express account She was also available for other questions I had as well

AstroHype

Sep 11, 2024  on Shopify

Luna helped me with a support ticket and was very valuable. Fast and A+

KidsnFam

Sep 11, 2024  on Shopify

Perfect help!!

UpZeen

Sep 10, 2024  on Shopify

They are awesome with the support, Marry was fantastic and helped me to solve my issue. 100% reccommended.

My Store

Sep 10, 2024  on Shopify

Wide range of products for merchants with easy steps to publish in my store.

Kidiy

Sep 10, 2024  on Shopify

I was stuck fulfilling my first few order and I contacted Dsers messenger. And then Chloe from Dsers came to a rescue. She helped me to understand so many things and answered all my stupid questions. 5 Start for her. ❤️

COMFY SLIDES

Sep 10, 2024  on Shopify

Krystal she is very good with her service

Encuentra & Disfruta

Sep 10, 2024  on Shopify

Gracias a Chloe arreglamos un problema que teniamos en nuestra pagina

Nadis Stores

Sep 10, 2024  on Shopify

Honestly, I am overwhelmed with Joy. Vivian is such amazing support. She really tried to help me out tonight in fixing the serious challenge I had iny Shopify store. Everything is working fine now.

Aphrodisy

Sep 10, 2024  on Shopify

I loved Olivia's help, she was very helpful and kind. Thank you

Blink Goods

Sep 10, 2024  on Shopify

I had a fantastic experience with Dsers, and I want to give a special shoutout to Colleen from the support team. He was incredibly helpful and resolved my issue quickly and efficiently. His professionalism and patience made all the difference, and I couldn't be more grateful. Thanks again, Colleen, for the excellent service!

MyDigiCam

Sep 10, 2024  on Shopify

i had the pleasure to receive help from Selena, very friendly and quick customer service!!!

Vinista Shop

Sep 10, 2024  on Shopify

very good support, i had a little problem with somthing and needed help and then my boy vivian from the Dsers support team helpt me out easy and clean very good

Rabaya

Sep 10, 2024  on Shopify

Chasse Camera

Sep 10, 2024  on Shopify

service client parfait rapide efficace

Fresh Io

Sep 10, 2024  on Shopify

I had a great experience with DSers-AliExpress Dropshipping thanks to Aurora, who provided excellent customer support. She was very helpful and clarified all my doubts efficiently. Her knowledge and professionalism made the whole process much smoother. I would highly recommend this app for anyone looking to streamline their dropshipping operations!

AktiveLife

Sep 10, 2024  on Shopify

Everything's great! There was a problem, the employee solved it very quickly and told me what to do step by step. Satisfied.

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