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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,359)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

UR Poppin™

Sep 24, 2024  on Shopify

I had a wonderful experience with Zina and their help with my issues with DSer and AliExpress. I was in a panic that I did something wrong or missed a step and Zina patiently reviewed my screenshots and provided me the information necessary for my education and ease of mind. I am grateful for the time you spent helping me, Zina. Thank you for all you did and do for your customers.

HRMN

Sep 24, 2024  on Shopify

Zina was great help and walked me through step by step to resolve my issue, she even provided exact screenshots!!

Yuvi

Sep 24, 2024  on Shopify

Zico is very polite and very helpful. He solved my problem.

articlevelo

Sep 24, 2024  on Shopify

Aimée m'a servie de façon rapide et… Aimée m'a servie de façon rapide et professionnelle. Elle aime son travail et cela parait de la manière qu'elle nous aide. Merci Aimée

Lifazen

Sep 24, 2024  on Shopify

I was really impressed by the customer service. I had a question regarding the fulfilment process, Blanca was great at solving my issue on the live chat and was very quick to answer. So if you have any questions when using DSers, don't hesitate to use the live chat instead of wasting time browsing Reddit and Google.

jonathandball

Sep 24, 2024  on Shopify

J'ai rencontré un problème lors de ma première utilisation de l'appli Dsers pour ma boutique shopify. Mais grâce à l'aide de Blanca via le chat live, mon problème à été résolu en même pas 5 minutes alors que j'ai chercher facilement 1 heure. Merci à elle pour son aide

Paul Bakers Emporium

Sep 24, 2024  on Shopify

had the help of Villanelle tonight, i must say the reports are true they are so much quicker to help and sort out that i had expected ,very helpful Villanelle was too,5 stars

ferrugs

Sep 24, 2024  on Shopify

very fast respond and answer all my Q thank you so much.

Car Craziness

Sep 24, 2024  on Shopify

Satisfied with this app. Also great support, Esfania was really helpful

Paws Palace Store

Sep 24, 2024  on Shopify

Great custumer services, very satisfied.

Ciano

Sep 24, 2024  on Shopify

Esfania, atendimento excelente! muito grato por todo apoio e atenção!

Noria

Sep 24, 2024  on Shopify

I askes Blanca for help and I'm very satisfied with all the help and answers. Now I know how to move further!

GlobalMyStore Online

Sep 24, 2024  on Shopify

I would like to express my satisfaction with the service I received. I was attended to in a cordial, efficient, and professional manner, and all my questions were promptly addressed. The team demonstrated great competence and attentiveness, which contributed to an excellent experience. Thank you for your dedication and customer care. Sincerely,Nelson Pataca

Tapis lover

Sep 24, 2024  on Shopify

des génies, le service client est hyper patient ils sont super cool vraiment merci !

PetPlanet

Sep 24, 2024  on Shopify

Great customer service by Jacinta who helped me very promptly !

HealthCray

Sep 24, 2024  on Shopify

Luna went above and beyond for me today in helping me with rolling back orders, getting me setup with a supplier and is dedicated to finding a supplier for a product that's impossible to find. Dsers has a smooth interface, easy to navigate. The fact that I can just order the products and know that things are being handled is a relief. I appreciate Luna for helping me out today and I'm more positive now about the future of my dropshipping journey.

Universo Interior

Sep 24, 2024  on Shopify

I received a great support from Luna, quickly solved my question. Thank you Luna and Dsers!

Star-Guy

Sep 24, 2024  on Shopify

servio di assistenza molto veloce

Casa das Letrinhas

Sep 24, 2024  on Shopify

Support is amazing. I had a small issue and was able to connect with them through chat, and had it sorted in minutes. Adele was extremely helpful and knowledgeable, she knew exactly how to fix my problem, which saved a lot of time and frustration.

Home & Style

Sep 24, 2024  on Shopify

Plutôt simple d'utilisation et complet. J'ai rencontré un problème de boutique mais l'assistance à été très réactive et professionnelle. Je recommande !!!

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