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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,359)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Caluchi Charms

Sep 28, 2024  on Shopify

Had a slight issue that was resolved very quickly! Excellent customer service from Sans, Really helpful

Ranger Up Coffee

Sep 28, 2024  on Shopify

Selena from DSers support team assisted me with my issue very quickly and new the problem right away. She was extremely helpful and professional. Thank you Selena

My Store

Sep 28, 2024  on Shopify

Rin was a legend with me, helped me a lot, nice person

MARSENO

Sep 28, 2024  on Shopify

Sehr guter Support. Er hat mir bei dem Problem bestens helfen können und war äußerst freundlich

Earpodswe

Sep 28, 2024  on Shopify

Quick and professional help from Isak on the Dsers team.

FlairTender

Sep 28, 2024  on Shopify

I cannot thank Myra enough for the help given. Im very new to drop shipping and i was given guidance on the route i must follow to ensure my success. If youre new to this, start here and you will be given the keys to the ferrari of life. Thank you Myra!!

Aphrodite

Sep 28, 2024  on Shopify

Raphaël a été d'une grande réactivité ! super

New York Pet Collars

Sep 28, 2024  on Shopify

Selena did a great job with helping me on the dsers account!@ !

BOX DELIVERY

Sep 28, 2024  on Shopify

Excellent service, I managed to solve several errors

Wee's

Sep 28, 2024  on Shopify

Vivian is a great assistant, he deserves a raise.

King's Shop

Sep 28, 2024  on Shopify

I recently had the pleasure of working with Holly from the customer service team, and I couldn’t be more impressed. From the moment I reached out with my inquiry, Holly was not only professional but incredibly friendly and attentive. She took the time to thoroughly understand my issue, provided clear and concise answers, and ensured that all my concerns were fully addressed. What truly stood out was Holly's dedication to making sure I had a smooth and hassle-free experience. She followed up to ensure everything was resolved, and her communication was prompt and reassuring throughout. It’s rare to find such personalized and thoughtful service these days, but Holly delivered it with ease. Thanks to Holly’s assistance, I’ll definitely continue shopping here with confidence. A huge thanks to her and the team for going the extra mile!

Mannory

Sep 28, 2024  on Shopify

Very good customer support. Highly recommended

Walk Your Style

Sep 28, 2024  on Shopify

We had the pleasure to be helped by Vivian who was very helpful and kind. She was answering very fast and she was very polite. She answered our questions completely! Thank you Vivian! :)

BellezzaWoW

Sep 28, 2024  on Shopify

My problem was solved easily and gently, and without much time, very wonderful

Club Cleanser

Sep 27, 2024  on Shopify

No one beats Bianca!

Prayer 1565

Sep 27, 2024  on Shopify

Dear Blanca, I recently had the pleasure of working with you and I couldn’t be more impressed. You were incredibly knowledgeable, patient, and efficient in resolving my issue. From the moment I reached out, you provided clear and concise instructions, ensuring I understood each step of the process. Your professionalism and dedication to customer satisfaction were evident throughout our entire collaboration. Thank you for making a potentially stressful situation so seamless and stress-free!

Shipi-Shop

Sep 27, 2024  on Shopify

Thank you a lot for the support Lucy

BigiDealz

Sep 27, 2024  on Shopify

Neva was EXCELLENT! This is best chat experience I have ever had! Neva was attentive and very informative. I finally understand the process after it being thoroughly explained. Thank you, Neva!!!

Belkare

Sep 27, 2024  on Shopify

My Store

Sep 27, 2024  on Shopify

I was trying to figure out shipping rates and I could not find the specific info that I was looking for for days. I turned to dsers customer support live chat and Wendy helped clarify things in a matter of minutes.

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