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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,200)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

StyleAura

Oct 27, 2024  on Shopify

Agent Selena did what she can to assist me. Unfortunately the issue is not resolved but i will contact with her again once i record a video, so the technical support team could try to resolve my issue.

Breezy Shape

Oct 27, 2024  on Shopify

Thanks to Selena for the great customer support!

Bulk Boxed

Oct 27, 2024  on Shopify

myra helped me with my issues

iCuracao

Oct 27, 2024  on Shopify

The support I received from agent Selena was fantastic; they have one of the best customer service experiences I’ve ever had. She helped me at every step, was quick and friendly, and most importantly, she resolved all my questions without leaving me alone for even a moment. She guided me through my issue until it was fully resolved. I highly recommend this app; it’s functional, and the customer service is outstanding. Thank you so much, Selena! I hope they give you a raise for being so efficient. Best regards.

FinoModa

Oct 27, 2024  on Shopify

Selena helped me in minutes! perfect very satisfied!

Lacy Shore

Oct 27, 2024  on Shopify

Absolutely amazing service from Sandy! Every question I had was answered in detail, and every issue I encountered was resolved efficiently. Sandy guided me through the entire process, making everything smooth and easy. Highly recommend DSers for their exceptional customer support!"

RokStarModern

Oct 27, 2024  on Shopify

Sandy provided excellent support! a patient and polite consultant

Tassia

Oct 27, 2024  on Shopify

Good service from zico

Hoard & Trove

Oct 27, 2024  on Shopify

great service by Wendy

Glowynight

Oct 27, 2024  on Shopify

was fast and nice support thanks!

doali

Oct 27, 2024  on Shopify

"Rfimp" Atendimento nota 10

PCDELUXEBOUTIQUE

Oct 27, 2024  on Shopify

Suite à ma demande d'assistance sur DSers, Neva à été très réactive et efficace pour résoudre mon problème dans l'heure qui à suivi, je suis extremement satisfait de son service et je lui met 5 étoiles de satisfaction pour son efficacité, sa réactivité et son aimabilité. Tres satisfait de l'assistance reco+++++++++++++

Shiatsu Pillow

Oct 27, 2024  on Shopify

good service

AGATHA-MAXMIND

Oct 26, 2024  on Shopify

Tive problema par colocar o DSER em minha loja AGATHA-MAXMIND, na plataforma Shopify, e Sandy, uma pessoa que foi espetacular, paciente e educada, na minha opnião todas as plataformas deveriam contratar pessoas como Sandy, obrigada Sandy por passar comigo 3 horas.

Beaunova

Oct 26, 2024  on Shopify

Raphael was amazing, never experienced better service. Was able to solve all my issues in one call and went above and beyond. Thank you!!!

Fit4Goals.com

Oct 26, 2024  on Shopify

I had an outstanding experience with Sans from the DSers customer service team. I was facing an issue with some products in my store, and Sans went above and beyond to help me resolve it quickly and efficiently. He was incredibly professional, patient, and knowledgeable, guiding me step by step through the process until everything was perfectly sorted. It’s rare to find such dedicated support, and I truly appreciate Sans’ commitment to providing a top-notch customer service experience. Thank you, Sans, for your excellent assistance—DSers is lucky to have you on their team!

Everfittest

Oct 26, 2024  on Shopify

A really good app that makes dropshipping easier. Customer service offers fast and good help.

Nallu Studio

Oct 26, 2024  on Shopify

Fui super bem atendido!!

H-B

Oct 26, 2024  on Shopify

C'est super que Gloria ait pu résoudre mon problème de connexion entre Sers et Aliexpress !

Astro Space

Oct 26, 2024  on Shopify

Super service client notamment avec Celia que je remercie fortement pour son aide

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