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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,351)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

MY-KALU

Oct 23, 2024  on Shopify

Blanca is very friendly and helpful. She helped me a lot with my questions and always answered me quickly. You need people like that in customer service.

Takeaway

Oct 23, 2024  on Shopify

I just spoke to one of the support staff named Blanca and she was able to help and answer every inquiries that I got. I was also informed that the currency in the "Find Supplier" page cant be changed. Anyhow, even though she can't express "emotions" as a chat support because I know thats going to be reviewed by a QA or her supervisor but she was good with her job. SALARY RAISE FOR BLANCA !!!! HHAAHAHAHAHHAHAHA

Calmis

Oct 23, 2024  on Shopify

Esfania provides top-notch customer support!

Pet Stop Shop

Oct 23, 2024  on Shopify

Excellent Customer Service! I strong recommend!

LORENZI

Oct 23, 2024  on Shopify

Blanca provided the fastest help I've ever experienced! I had an issue, and she resolved it within seconds. Her support was quick, efficient, and incredibly helpful. Absolutely top-notch service!

Mallqaat

Oct 19, 2024  on Shopify

to be honest for customer support Lydia was helping me and this was one of the fastest replies I got so far comparing it to other companies, also it was straight forward and helpful, appreciate your assistance!

My Time Shop

Oct 19, 2024  on Shopify

Celia was super helpful and very well prepared. thanky you

Iconique

Oct 19, 2024  on Shopify

le service est top, facile d'avoir un conseiller en chat si on a un soucis, et très efficaces

BIOGIFT GLOBAL

Oct 19, 2024  on Shopify

Agradeço ao suporte que me ajudou a compreender a plataforma um pouco mais. Em especial a atendente Vivian

Skar Luxe

Oct 19, 2024  on Shopify

Fast reply from Aurora (costumer service) on messenger. My issue was solved in minutes after I reached out to them!!

Retro world market

Oct 19, 2024  on Shopify

El trato que me dió Selena fue muy grato y positivo, recomiendo desde luego esta asistencia.

Love Salve

Oct 19, 2024  on Shopify

These guys are really good at helping and supporting your store. Luna was awesome !!

MIC-FINDER

Oct 19, 2024  on Shopify

Im taking my time to write this review on Behalf of 'Chloe' part of the Dsers customer service team. She has really been such a major help in solving my issue. She was really attentive and got to solving my issue very effectively. My problem is solved and im happy thanks to her !!!

HappyDays - Travel smart

Oct 19, 2024  on Shopify

I needed some help getting started in Shopify and in the DSers app, I had many questions and I got them all answered in no time! A lady named Chloe sent me pictures with arrows on where to click and explained it to me in detail. Thank you so much Chloe :) <3 Super customer service!

CarZfixer

Oct 19, 2024  on Shopify

Hi everyone, I just wanted to give a shoutout to Chloe from the DSers support team. I was having some trouble with ordering via API, and Chloe was super helpful in assisting me. They were very friendly and knowledgeable, and I was able to get my issue resolved quickly. Thanks, Chloe!

The Pet Supply Hub

Oct 19, 2024  on Shopify

Really helpful Customer service. Solved my problem, took the time to understand my problem and had a lot of patience. Thank you Chloe

My Store

Oct 19, 2024  on Shopify

Support is very helpful! Thank you Chrissy!!

Vlasar

Oct 19, 2024  on Shopify

I just got the best support from Luna from DSers. Top service. Recommend this app

Leggings Gal

Oct 18, 2024  on Shopify

Zico was extremely helpful and knowledgeable in sorting out my problem, thank you.

BEC Busca, Encuentra y Compra!

Oct 18, 2024  on Shopify

Quiero agradecer a Zina por su excelente servicio al cliente en DSers. Desde el primer contacto, fue profesional y amable, resolviendo todas mis dudas sobre dropshipping de manera rápida y efectiva. Su conocimiento y atención al detalle me hicieron sentir valorado como cliente. Gracias a su apoyo, pude solucionar sin problemas mis inquietudes. Recomiendo encarecidamente este servicio, gracias a la increíble ayuda de Zina. ¡Gran trabajo!

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