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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,351)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

OSHOP Brazil

Oct 24, 2024  on Shopify

Suporte rápido e eficiente. Fui muito bem atendida pela Chrissy. Obrigada

ANTO

Oct 24, 2024  on Shopify

Blanca thank you so much!! i was panicking because i couldn't find a option and Blanca really helped me ty so much!

Villora

Oct 24, 2024  on Shopify

Excellent Service and Friendly Support I am absolutely impressed with the service that Dsers provides! I especially want to highlight Adele, who is always friendly, helpful, and professional. She answers my questions quickly and thoroughly, without any long waiting times. It’s truly a pleasure to work with a support team that is so dedicated and solution-oriented. Many thanks to Adele and the entire Dsers team for the outstanding service!

PLAYSHOPP

Oct 24, 2024  on Shopify

atendimento foi rápido e a atendende Chole é muto simpatica.

Le Moule Parfait

Oct 24, 2024  on Shopify

J'ai eu l'aide de Krystal, en 5 minutes mon problème était résolu. Super !!

Ubundancy

Oct 24, 2024  on Shopify

I had a sync issue with my store and Chrissy was able to swiftly resolve the issue and explain what to look for in the future. Chrissy was a pleasure to work with. Great Customer Service!!!

SHAPPYDAY

Oct 24, 2024  on Shopify

I would like to take a moment to express my sincere appreciation for the exceptional support provided by the Dsers team. From the very first interaction, I was impressed by their professionalism and dedication to customer satisfaction. The support representatives were not only knowledgeable but also incredibly patient in addressing all my queries. They took the time to understand my concerns and provided clear, step-by-step guidance that made the entire process seamless. Their prompt responses and willingness to go the extra mile truly set them apart. I particularly appreciated how they followed up to ensure that my issues were resolved and that I was satisfied with the solutions provided. It’s rare to find such a commitment to customer care, and it made my experience with Dsers all the more positive. Thank you, Dsers Support, for your outstanding service! I look forward to continuing to work with you.

Sellyne Jewelry Designs

Oct 24, 2024  on Shopify

The customer support is always available… The customer support is available almost any time to answer questions about shipping, orders, etc. Till now (couple weeks ) I test my store and the whole DSers service, so I don't have test it in a really serious problem. I will come back!

NEZZON®

Oct 24, 2024  on Shopify

L'assistance Dsers est au top, grand merci à Chrissy !

Puffy Cuddle

Oct 24, 2024  on Shopify

Hello everyone! I just wanted to take a moment to share my experience with the DSers team, particularly with Chloe. I was in need of some assistance, and Chloe provided me with a perfect explanation that truly helped clarify everything I was struggling with. Her patience and clear communication made all the difference, and I genuinely appreciate the support she offered. It's not every day that you come across such dedicated customer service! DSers has proven to be an outstanding platform, and with team members like Chloe, it's easy to see why. If you're considering using DSers, I highly recommend it. Thank you again, Chloe, for your incredible help!

Street Style Zone

Oct 24, 2024  on Shopify

Super satisfied: very easy to use and the customer service is TOP!

High Society

Oct 24, 2024  on Shopify

Lydia helped me out big time with using DSers and helping me fulfill an order. I am new to dropshipping and this is the support I needed to get on my feet and figure this out. Linda is the type of people that make customer service support simple and easy. Thanks again!

PupStation

Oct 24, 2024  on Shopify

Great Service For Celia! She was so helpful!!

ElectroMaid

Oct 24, 2024  on Shopify

Celia was a lot of help for me. I had an issues and she helped solve it right away!

Luviana

Oct 24, 2024  on Shopify

Speedy and responsive customer service, they fixed my issue on spot

itsoktobeyou

Oct 24, 2024  on Shopify

actually good customer service that understand your question adn give the answer you need

Bohemian Rose Goddess

Oct 23, 2024  on Shopify

Lydia gave fast and friendly service

Sturdy Store

Oct 23, 2024  on Shopify

Rita was who I dealt with and she was great! She helped solve the problems I was having and was very polite while doing so. Thank you!

Luckgens Stores

Oct 23, 2024  on Shopify

It was a very helpful experience. Every step clearly explained and the problem solved

Official Z-Comfort

Oct 23, 2024  on Shopify

Great for beginners, especially because they have 24/7 support! Rin and Bianca should get raises! quick to answer and send lots of helpful screenshots.

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