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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,351)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

CAADDY

Oct 25, 2024  on Shopify

Luna was great,she solves my matter in couple of minutes

All State Market

Oct 25, 2024  on Shopify

I had an issue with my Shopify store, and Luna from DSers support was an absolute lifesaver! She was incredibly helpful, patient, and quick to respond to my questions. Luna guided me step-by-step through the solution, making sure I fully understood each part of the process. Her support made a huge difference, and I felt genuinely cared for as a customer. Big thanks to Luna and the DSers team for their exceptional support and for providing such a fantastic tool that simplifies dropshipping with AliExpress. Highly recommend both the DSers tool and their support team!

Looks Tooks

Oct 25, 2024  on Shopify

An agent named Chloe, He just Provide me a great service about Delivery time and product sourcing. it was worthy! Thanks a lot dsers Team, and Specially Thanks to Chloe!

LuminousGlow

Oct 25, 2024  on Shopify

exelente servicio muy paciente y con claridadad

The Thackeroos Plant Shop

Oct 25, 2024  on Shopify

It only took a min. to reach the customer service agent. I'm pretty sure it's a real person. And they solved my problem on the first try. Great job!

KaoLife

Oct 25, 2024  on Shopify

Very good customer support from Chrissy! Helped me solve my problem explaining everything in detail. Fast response

Yugu Utility

Oct 25, 2024  on Shopify

Quick and efficient support. Today, Chloe helped me a lot. Thank you, Chloe; you were fantastic!

OptiHomea

Oct 25, 2024  on Shopify

Chrissy was very kind and professional. She answered my question quickly and perfectly. She was a great help to me today. Thanks to you

My Store

Oct 25, 2024  on Shopify

I am so excited. I had a major problem with my email being input incorrectly when I opened my store. It tooks me hours to try and figure out how to change to the correct one. I got online with GLORIA from DSERS and she took her time with me. She was the BEST person online that has ever helped me fix a problem. Because of GLORIA I am able to proceed without having to redo all my items in my store. GLORIA was amazing and I am very thankful to her.

unique collections online

Oct 24, 2024  on Shopify

excellent customer service by zico. help me faster & showed me steps to resolve my issue

Canva of Motivation

Oct 24, 2024  on Shopify

Me & My 3 Boys

Oct 24, 2024  on Shopify

My first DSer support chat and Villanelle was amazing! It was so nice to feel like there was an real person on the other end. Villanelle, helped with my issue of a payment going through and took the time to walk me through a little "Training" giving extra info to help me understand the Process! What a surprising 1st support experience! Two Thubs up for Villanelle :)

Nimsi

Oct 24, 2024  on Shopify

I talked to Esfania, she help me directly. Im very happy that the Team has employees like her! Big Love!

Globallure

Oct 24, 2024  on Shopify

A Esfania foi muito atenciosa, e muito paciente com todas as minhas dúvidas, ela esclareceu todas e me apoiou muito. Obrigada

Tinokis - תינוקיס

Oct 24, 2024  on Shopify

Villanelle helped me a lot and quickly, I thank her very much

BikeSecuro

Oct 24, 2024  on Shopify

It was the first time I contacted Dsers customer service and the provided prompt and helpful answers. Blanca was very helpful and supportive. Would recommend!

Baby & Pet

Oct 24, 2024  on Shopify

I want to express my appreciation to Luna (what a beautiful name) She helped me this morning fulfilling my first selling products from my store. Blessings to you and to DSers. Five stars service Ps: Sorry for the late review. I was driving this morning

XevaLight

Oct 24, 2024  on Shopify

I had questions about fulfillment for orders on my store and Blanca helped me out without hesitation. I'm grateful for the professional support and guide. Thank you

MORYN

Oct 24, 2024  on Shopify

Villanelle was so helpful to me today. She saved the day! Thanks a lot.

how-style

Oct 24, 2024  on Shopify

It was my first time connected to the advisor and got help for what I need. I am fully satisfied with their support and I recommend everyone to use their live chat support.

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