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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,202)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Puroxy

Nov 12, 2024  on Shopify

Maria was a great help and answered all my questions, so thank you very much for her work.

V3XI

Nov 12, 2024  on Shopify

A big "Thank you" goes to Rita from Dsers support for being helpful!

Shop Gimenes

Nov 12, 2024  on Shopify

Rita, ela tem um ótimo atendimento.

WOWMART

Nov 12, 2024  on Shopify

I recently had the pleasure of being assisted by Gloria from DSers' support team, and I couldn't be more satisfied with the experience. She was extremely kind, attentive, and went above and beyond to resolve my issue. Not only did she quickly identify the problem, but she also provided clear guidance that helped me set up everything smoothly. Gloria's exceptional service truly made a difference, and I am grateful for her patience and professionalism. It's rare to come across such dedicated customer support. Thank you, Gloria, for your outstanding help!

Otokonoko

Nov 12, 2024  on Shopify

Sherry helped me a lot! I continue to use DSers because of great customer service like Sherry.

Te Quiero Fashion

Nov 12, 2024  on Shopify

Great service. You have the best service online that I ever use. Thanks, Celia

Nello Mark

Nov 12, 2024  on Shopify

Gostaria de agradecer ao suporte da Dsers e, especialmente, à atendente Maria. O atendimento foi espetacular! Maria foi ágil, prestativa e resolveu tudo com muita eficiência. Uma experiência realmente positiva, que demonstra o compromisso da Dsers com a satisfação do cliente. Parabéns pela excelência no serviço!

DuraTech

Nov 12, 2024  on Shopify

5 stars every time I write a review. Lydia is Amazing

HavensGraces

Nov 12, 2024  on Shopify

Maria was very helpful and my problem was solved quickly. Feeling Glad and really Satisfied for the service!

Puurfetto

Nov 12, 2024  on Shopify

I received support from Lydia and to be fair, I'm quite new to Shopify and very new to Dsers and I was being an idiot to be fair. Imported a product and looked for support as I couldn't see it on my store. Turns out I only had "Point of Sale" as the chosen sales channel instead of "Online Store". But Lydia was very polite, quick to respond and very helpful regardless.

Sweston

Nov 12, 2024  on Shopify

woow such a amazing service of Dsers, he really help to me all time and solve the problem. i really appreciate the Ders team, Thank you

Termobutiken

Nov 12, 2024  on Shopify

I got immediate help from Gloria, with how to solve an awaiting order for a product that needed new mapping. Very happy with the help I got

Healingstore

Nov 12, 2024  on Shopify

Rfimp is good supporter

Givenu

Nov 12, 2024  on Shopify

Good support from Rfimp

JS District

Nov 12, 2024  on Shopify

I had trouble resetting my password and verifying my account because I wasn’t receiving any emails, but Rita from the DSers team was a lifesaver! She was not only quick to respond but also incredibly polite and bubbly, making the support experience pleasant and stress-free. Rita guided me through each step with patience, checked my account details, and provided practical solutions. Her friendly and professional assistance turned a frustrating situation around. Thank you, Rita, for going above and beyond—I truly appreciate the 24/7 support from DSers!

Shiroz

Nov 11, 2024  on Shopify

Had an amazing experience with Luna. Super friendly, patient, and really knew stuff. Pointed me in the right direction and made everything so much easier. Took the time to guide me through everything and made sure I had all the answers I needed and I left the chat feeling confident and ready to go. Thanks, Luna!

CampyMate

Nov 11, 2024  on Shopify

Exceptional Customer Service! Via helped me a lot on solving my order and stock problems. She is professional and knowledgeable, also she really cares about her client. It’s rare to find such dedicated customer support these days, thanks a lot!

My Store

Nov 11, 2024  on Shopify

I recently had the pleasure of working with Chrissy from the DSers team, and I can't say enough good things about the experience! Chrissy was incredibly quick, efficient, and effective in resolving my issue. From the moment I reached out, they were attentive, making sure to fully understand my concerns. What stood out was Chrissy’s patience—taking the time to explain how the DSers processing system works, which made everything much clearer for me. What I appreciated most was how Chrissy made the entire process feel so smooth and stress-free. My issue was resolved in no time, and I’m genuinely grateful for the outstanding support. If you ever need help, I highly recommend reaching out to Chrissy—you won’t be disappointed!

SereneBeautyBoutique

Nov 11, 2024  on Shopify

DSers has been great so far and customer support was very responsive - I spoke to Via and she was great.

Kayser Controls

Nov 11, 2024  on Shopify

Thank you once again Chloe for the excellent service. I look forward to continuing to be a satisfied customer.

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