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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,875)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

shexa.dk

Oct 25, 2024  on Shopify

Aimee er den absolut bedste til at forstå spørgsmålene. Hun er ud over tålmodighed og er fantastisk! Mange tak! Jeg sætter pris på din ægte omsorg for kunderne!

SightWise

Oct 25, 2024  on Shopify

Rfimp was the absolute best in understanding the questions I had and spent over 45 minutes with me working through a big milestone in with my Shopify store. Beyond patient with what felt like a million questions I asked. Thank you so much for making this so painless! I appreciate your genuine care for customers!

INDESTRUCTIBLE

Oct 25, 2024  on Shopify

Vivian was great with answering all my questions and very prompt and accurate. Thank you for helping me solve my issues so fast.

FAB-UR

Oct 25, 2024  on Shopify

The support advisor Olivia was so helpful and kind. Stayed with me the whole-time during order payment to supplier. I would not have done it without her assistance and patience. I would work with her again in future. Thank you Olivia for also providing information on the whole payment and the fulfilment process to customers receiving their orders. Thank you DSERs

MAD

Oct 25, 2024  on Shopify

Selena was amazing

Gems by L.L

Oct 25, 2024  on Shopify

fast reply and directly to the point.

Soultied

Oct 25, 2024  on Shopify

Olivia helped me in a very quick time, and solved my issue very qucikly!

My Luxe Bags

Oct 25, 2024  on Shopify

very fast and very responsive they helped me with all of my questions step by step. great customer service and was very helpful.

CAADDY

Oct 25, 2024  on Shopify

Luna was great,she solves my matter in couple of minutes

All State Market

Oct 25, 2024  on Shopify

I had an issue with my Shopify store, and Luna from DSers support was an absolute lifesaver! She was incredibly helpful, patient, and quick to respond to my questions. Luna guided me step-by-step through the solution, making sure I fully understood each part of the process. Her support made a huge difference, and I felt genuinely cared for as a customer. Big thanks to Luna and the DSers team for their exceptional support and for providing such a fantastic tool that simplifies dropshipping with AliExpress. Highly recommend both the DSers tool and their support team!

Looks Tooks

Oct 25, 2024  on Shopify

An agent named Chloe, He just Provide me a great service about Delivery time and product sourcing. it was worthy! Thanks a lot dsers Team, and Specially Thanks to Chloe!

LuminousGlow

Oct 25, 2024  on Shopify

exelente servicio muy paciente y con claridadad

The Thackeroos Plant Shop

Oct 25, 2024  on Shopify

It only took a min. to reach the customer service agent. I'm pretty sure it's a real person. And they solved my problem on the first try. Great job!

KaoLife

Oct 25, 2024  on Shopify

Very good customer support from Chrissy! Helped me solve my problem explaining everything in detail. Fast response

Yugu Utility

Oct 25, 2024  on Shopify

Quick and efficient support. Today, Chloe helped me a lot. Thank you, Chloe; you were fantastic!

OptiHomea

Oct 25, 2024  on Shopify

Chrissy was very kind and professional. She answered my question quickly and perfectly. She was a great help to me today. Thanks to you

My Store

Oct 25, 2024  on Shopify

I am so excited. I had a major problem with my email being input incorrectly when I opened my store. It tooks me hours to try and figure out how to change to the correct one. I got online with GLORIA from DSERS and she took her time with me. She was the BEST person online that has ever helped me fix a problem. Because of GLORIA I am able to proceed without having to redo all my items in my store. GLORIA was amazing and I am very thankful to her.

unique collections online

Oct 24, 2024  on Shopify

excellent customer service by zico. help me faster & showed me steps to resolve my issue

Canva of Motivation

Oct 24, 2024  on Shopify

Me & My 3 Boys

Oct 24, 2024  on Shopify

My first DSer support chat and Villanelle was amazing! It was so nice to feel like there was an real person on the other end. Villanelle, helped with my issue of a payment going through and took the time to walk me through a little "Training" giving extra info to help me understand the Process! What a surprising 1st support experience! Two Thubs up for Villanelle :)

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