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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,351)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Veloura

Nov 08, 2024  on Shopify

Vivian!I am glad that you guided me well so I got my first order thank you so much for help me out

EssencePet

Nov 08, 2024  on Shopify

The support team got back to me incredibly fast, and it was easily the quickest customer service I’ve ever had! Their responses were accurate and super helpful too. Thank you, Esfania!

TMEZE

Nov 08, 2024  on Shopify

Villanelle’s support has been outstanding! She showed incredible patience, always ready to provide thoughtful guidance and a wealth of valuable resources. Her positive attitude and dedication made every interaction uplifting, guiding the customer toward achievable tasks and making the process enjoyable. Villanelle’s cheerful and encouraging presence truly inspired me, and I am sure she is an irreplaceable asset to her team.

UndergroundHK

Nov 08, 2024  on Shopify

Bianca is the best

Stargirl Boutique

Nov 08, 2024  on Shopify

Holly was really helpful and answered quickly

ModernSaga

Nov 08, 2024  on Shopify

Villanelle's, response time was very fast, the agent was very knowledgeable, polite and understood the issue patiently. Villanelle provided screenshots and help me to clear my issues swiftly. 5 stars for quick, knowledgeable and polite service.

The Collective Craze

Nov 08, 2024  on Shopify

This app is phenomenal and everyone that works there has been super helpful with any issues I have. Zoe has been especially helpful with everything I need and has been so nice in all of her responses. :)

Domana

Nov 08, 2024  on Shopify

Suporte personalizado e atencioso, muito bom.

SKY EMPORIUM

Nov 08, 2024  on Shopify

Great support

trendione

Nov 08, 2024  on Shopify

Selena from DSers Support team was great, she answered really quick and solved my issue in a flash, 5 Stars.

BOIBI

Nov 08, 2024  on Shopify

Excellent Customer Service

Take Wishes

Nov 08, 2024  on Shopify

Exelent Job Thank You for the Support

Pumi

Nov 08, 2024  on Shopify

Magnifica atencion al cliente por parte de selena , me soluciono el problema muy rapidamente

UpstorePlus

Nov 08, 2024  on Shopify

Best and quick support. Hayley understood my requirement and advised me accordingly.

PAMO

Nov 08, 2024  on Shopify

I want to take a moment to express my gratitude for the incredible support I received from Vivian on the DSers team. She was absolutely amazing in helping me with all of my issues. Vivian addressed every problem I had and left no questions unanswered. Her friendliness and willingness to assist were truly outstanding. I couldn’t have asked for better support!

Storeyza

Nov 08, 2024  on Shopify

i use the app every day. very responsive customer service. i recommend it.

TalkiFy

Nov 08, 2024  on Shopify

Şans Thank you very much, you helped me and the service was really excellent. I will use it a lot in my work. Thank you, wonderful application and excellent service.

KuddleSocks

Nov 07, 2024  on Shopify

Contacted DSers after I had an issue with one of my suppliers not having something in stock for a customer... their live chat agent was able to handle the situation in minutes and I had no issues. EXTREMLELY SATISFIED!

KK FASHION PLACE

Nov 07, 2024  on Shopify

Sandy was quickly, concise yet thorough!! I appreciate her answers that got right to the source of my questions and screenshots to direct me with no confusion. Sandy you are a credit to Dsers. Thanks.

Yvonne’s Unique Gifts

Nov 07, 2024  on Shopify

I would recommend this app to anybody who needs help. Lydia help me professionally, very knowledgable and courteous.

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