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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,568)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

HookedOnBags

Nov 12, 2024  on Shopify

Adele assisted me today. I received very fast and well-describing answers on my questions! People like this really save time and I do not feel lost using the platform. Appreciate it! Thank you a lot!

Ufitify

Nov 12, 2024  on Shopify

Service is very helpful. Haven't started shipping yet but customer service basically holds your hand to resolve any startup issues you encounter!!!! Shout out to Chloe for helping out btw

Kids Safety Gear

Nov 12, 2024  on Shopify

Krystal saved my business today! I had an absolutely amazing experience with the chat support of Krystal! From the moment I reached out, I was met with quick, very friendly, lovely and professional assistance. The response time was incredible—within seconds, she immediately understood my issue.She was knowledgeable and efficient, guiding me step-by-step through the solution, than followed up to ensure that everything was fully resolved. It’s rare to feel this level of care and attention in customer service. I felt truly valued and understood, and my issue was handled with such ease and efficiency that it exceeded my expectations. Thank you for solving my issue stress-free and for going above and beyond!

Adorn & Adore

Nov 12, 2024  on Shopify

super fast response on messenger! I had a problem and they sorted it straight away. Super professional and helpful. The app is easy to use too

LuvBe Shop

Nov 12, 2024  on Shopify

Used the live chat and spoke to Selena, she was very helpful and solved my issue quickly!

prolight

Nov 12, 2024  on Shopify

Merci à Vivian d'avoir résolu mon problème rapidement. Très poli et réactif

Creys Living

Nov 12, 2024  on Shopify

Gostaria de agradecer à Krystal pelo excelente atendimento. Todas as dúvidas que eu tinha, ela conseguiu responder com clareza e paciência. Além disso, mostrou as telas que eu precisava para esclarecer ainda mais minhas questões. Krystal é, sem dúvidas, uma exelente profissional. Muito obrigado, Krystal! Seu atendimento me ajudou bastante.

Autoteile

Nov 12, 2024  on Shopify

Had an issue with trying to change shipping method, Adele was very helpful and walked me through it on their chat. She made it quick and easy !!

Bizarre Fit

Nov 12, 2024  on Shopify

Luna was the helper today! i have some decent sales recently with Ali products, i meant you need to choose the correct ones. but thanks again.

Mazora

Nov 12, 2024  on Shopify

DSERS is perfect for starting out, i recommend it and they have a very good customer service. Via helped me alot!

CozyBaby

Nov 12, 2024  on Shopify

Answers quickly and support me along the process. I asked alot of question and no problem on answering them. Thank you for the service

Circle

Nov 12, 2024  on Shopify

Merci pour tes réponses rapides et efficace Luna

Senior Discount Center

Nov 12, 2024  on Shopify

Adele is super helpful, knowledgeable, and great to work with. She was very patient and competently addressed my questions. She made the experience very pleasant.

Puroxy

Nov 12, 2024  on Shopify

Maria was a great help and answered all my questions, so thank you very much for her work.

V3XI

Nov 12, 2024  on Shopify

A big "Thank you" goes to Rita from Dsers support for being helpful!

Shop Gimenes

Nov 12, 2024  on Shopify

Rita, ela tem um ótimo atendimento.

WOWMART

Nov 12, 2024  on Shopify

I recently had the pleasure of being assisted by Gloria from DSers' support team, and I couldn't be more satisfied with the experience. She was extremely kind, attentive, and went above and beyond to resolve my issue. Not only did she quickly identify the problem, but she also provided clear guidance that helped me set up everything smoothly. Gloria's exceptional service truly made a difference, and I am grateful for her patience and professionalism. It's rare to come across such dedicated customer support. Thank you, Gloria, for your outstanding help!

Otokonoko

Nov 12, 2024  on Shopify

Sherry helped me a lot! I continue to use DSers because of great customer service like Sherry.

Te Quiero Fashion

Nov 12, 2024  on Shopify

Great service. You have the best service online that I ever use. Thanks, Celia

Nello Mark

Nov 12, 2024  on Shopify

Gostaria de agradecer ao suporte da Dsers e, especialmente, à atendente Maria. O atendimento foi espetacular! Maria foi ágil, prestativa e resolveu tudo com muita eficiência. Uma experiência realmente positiva, que demonstra o compromisso da Dsers com a satisfação do cliente. Parabéns pela excelência no serviço!

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