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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,911)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

JS District

Nov 12, 2024  on Shopify

I had trouble resetting my password and verifying my account because I wasn’t receiving any emails, but Rita from the DSers team was a lifesaver! She was not only quick to respond but also incredibly polite and bubbly, making the support experience pleasant and stress-free. Rita guided me through each step with patience, checked my account details, and provided practical solutions. Her friendly and professional assistance turned a frustrating situation around. Thank you, Rita, for going above and beyond—I truly appreciate the 24/7 support from DSers!

Shiroz

Nov 11, 2024  on Shopify

Had an amazing experience with Luna. Super friendly, patient, and really knew stuff. Pointed me in the right direction and made everything so much easier. Took the time to guide me through everything and made sure I had all the answers I needed and I left the chat feeling confident and ready to go. Thanks, Luna!

CampyMate

Nov 11, 2024  on Shopify

Exceptional Customer Service! Via helped me a lot on solving my order and stock problems. She is professional and knowledgeable, also she really cares about her client. It’s rare to find such dedicated customer support these days, thanks a lot!

My Store

Nov 11, 2024  on Shopify

I recently had the pleasure of working with Chrissy from the DSers team, and I can't say enough good things about the experience! Chrissy was incredibly quick, efficient, and effective in resolving my issue. From the moment I reached out, they were attentive, making sure to fully understand my concerns. What stood out was Chrissy’s patience—taking the time to explain how the DSers processing system works, which made everything much clearer for me. What I appreciated most was how Chrissy made the entire process feel so smooth and stress-free. My issue was resolved in no time, and I’m genuinely grateful for the outstanding support. If you ever need help, I highly recommend reaching out to Chrissy—you won’t be disappointed!

SereneBeautyBoutique

Nov 11, 2024  on Shopify

DSers has been great so far and customer support was very responsive - I spoke to Via and she was great.

Kayser Controls

Nov 11, 2024  on Shopify

Thank you once again Chloe for the excellent service. I look forward to continuing to be a satisfied customer.

SERILYNA BOX

Nov 11, 2024  on Shopify

Critique Clothing

Nov 11, 2024  on Shopify

Chloe was super fast and efficient

About The Blink

Nov 11, 2024  on Shopify

I have a great support from Celia,thanks for your supporting team. I solved the problem real quick!

FlyBall

Nov 11, 2024  on Shopify

Zoe was amazing, constantly wanted to solve the problem for me, was engaged all the time. This is high quality service!

SpadesColection

Nov 11, 2024  on Shopify

I had a great experience with Gloria DSers support team. My representative was helpful, and responsive, and managed to resolve my issue efficiently. They guided me through the process with clear instructions, making sure I understood each step. I appreciate their patience and professionalism in addressing my concerns. Thank you for the support

Pulsepire

Nov 11, 2024  on Shopify

Lydia was amazing and very supportive. Gave off a great first impression of this company and helped us tons with using this platform!! She’s a superstar!

BeautyFinds

Nov 11, 2024  on Shopify

Very happy with the support I receive from DSers. Holly from DSers team was extremely helpful in resolving my issues and answering my questions. A++++

ImasOrbit

Nov 11, 2024  on Shopify

I had the most amazing service from a lovely Woman named VillaNelle! Excellent service! Answered all my questions that needed to be answered! And all my problems were solved that I was, having trouble with on DSers! Overall, Excellent service!

Rings finger

Nov 11, 2024  on Shopify

Their support is very awesome and very professional.

Wotch

Nov 11, 2024  on Shopify

Merci a Holly qui a etait parfait du debut a la fin, en esperant pouvoir retomber sur lui la prochaine fois :)

spiritofsportss

Nov 11, 2024  on Shopify

Esfania ty su much for the help

Kitchen Ease

Nov 11, 2024  on Shopify

Great costumer service. Helped with everything I needed!

Nettibuy

Nov 11, 2024  on Shopify

A Blanca foi muito objetiva em suas explicações e me ajudou a resolver minha questão rapidamente.

Devinzi

Nov 11, 2024  on Shopify

I recently had the pleasure of getting support from Esfania on Dsers team, she was quick on responding to my questions and very helpfull, thank you for a great customer service Esfania.

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