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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,577)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Mein Shop

Nov 20, 2024  on Shopify

I had a great experience with DSers, especially with Wendy from the support team. She was extremely helpful, efficient, and responsive in resolving my issue. She made sure everything was taken care of quickly and professionally. Highly recommend the service!

InfusTout™

Nov 20, 2024  on Shopify

L'application est plutôt simple d'utilisation, et si vous avez un problème leur SAV est ultra-réactif. Question posée à 17h50 ; à 18h02 mon problème été résolu. Merci DSers !

Bella products

Nov 20, 2024  on Shopify

appreciate it my dear DSers customer service you so nice

Sombini

Nov 20, 2024  on Shopify

Atendimento Exceltente!! Obtive ajuda no qual precisava e foi resolvido com perfeição!

Cantinho da Oferta - Site Oficial©

Nov 20, 2024  on Shopify

Muito simples de usar e o suporte é extremamente eficaz!

TOM REPOUSSE

Nov 19, 2024  on Shopify

Support réactif

DARTE SOLUCIONES

Nov 19, 2024  on Shopify

El asistente fue muy amable y paciente , muchas gracias

Woofasa

Nov 19, 2024  on Shopify

Great customer service. Zico was particularly helpful! Instant responses and logged into my system to fix an error for me.

SMOKING SMURFS

Nov 19, 2024  on Shopify

I received an amazing service today from Zina. Very welcoming and efficient. She clearly knows what she is doing. If possible, I would like to be helped by her throughout this journey of mine with DSer. Many thanks, Zina.

Infinity Trend

Nov 19, 2024  on Shopify

Chat rapide et réactif avec Dsers sur Messenger

Joe Rita Pet Supply

Nov 19, 2024  on Shopify

I will rate Myra 5 stars. I was chatting with another agent who was not responding to my questions. Myra came into the chat quickly clarified some answers to my previous questions. As well Myra was able to efficiently provide resolution-based answers for the remaining questions. Myra deserves 5 stars she is very knowledgeable and is a true asset to Dser.

Havenstash

Nov 19, 2024  on Shopify

I would recommend Dsers to any dropshipper as they have all the essential and more features to run the business , even i beginner can easily learn like me started from scratch and customer support always there to follow you step by step! Amazing app, friendly user features, friendly customer support, all good!

Sierra Emporium

Nov 19, 2024  on Shopify

Excellent service. Less than 1 minute wait time. Was served by Raphael who solved my issue within 2 minutes. Very rare, to be able to not only get in contact with customer support, let alone issue solved in under 5 minutes. This is every time. Excellent service.

max2breath

Nov 19, 2024  on Shopify

I recently had the pleasure of getting support from Aurora on the DSers team,! Aurora was incredibly fast, efficient, and effective in addressing my issue. F. Aurora was also very patient, taking the time to explain how the DSers processing. thanks for your help

Yummymummys

Nov 19, 2024  on Shopify

Thank you so much Jeffrey for your patience and professionalism. Your customer service is over the five star rating. I would refer you any day. Spending three hours trying to help one client is not an easy job. I'm glad i choose Dsers if these are the type of employees they got on their team. Thank you again!!!!

BreathaBear

Nov 19, 2024  on Shopify

Vivian was absolutely outstanding, I am new to DSERS and she went out of her way to show me solutions to my questions step by step through messenger, and even offered to do it for me. I do not think I have ever had this great of customer support from any company in my lifetime. I think Vivian should get a raise, If she doesn't get a raise, I am going to buy DSERS when my store blows up and i get the funds and I will give her a raise myself!

San Remo Shops

Nov 19, 2024  on Shopify

"Excellent customer service! Sandy was incredibly helpful and resolved my issue quickly and efficiently. She was a professional, friendly, and made the entire process stress-free. Highly recommend!"

lojalookshopin

Nov 19, 2024  on Shopify

minhas dúvidas foram sanadas com muita paciência e perícia. Obrigado Olívia pelo atendimento objetivo e pela paciência

O! Global Mart

Nov 19, 2024  on Shopify

Rita provided exceptional service !

guanify

Nov 19, 2024  on Shopify

I would recommend this as the Dsers team is really helpful in redirecting where I am

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