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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,577)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

My Store

Nov 25, 2024  on Shopify

10/10 service, their live chat was a life saver i was stuck for a long time and Lena one of their customer service reps assisted me with my issue and was resolved in no time. Very professional and helpful thank you for your time.

datedesconto

Nov 25, 2024  on Shopify

Excellent service, helped me a lot and answered my questions, I was attended by Lena, 10 out of 10

Purely Bella

Nov 25, 2024  on Shopify

i was having issue with stock, so got in touch on messenger, celia was amazing and so helpful, sorted my issue very quickly, thank you

My Store

Nov 25, 2024  on Shopify

A big thank you to Sandy for providing excellent service!

MemoriesOnReplay

Nov 25, 2024  on Shopify

I have 2 shopify accounts. One active and one deactive. Unfortunately the deactivated one was linked to my Dsers account and as a result I wasn’t able to view orders from my active store. Rita understood the problem and quickly guided me in how to fix the issue. It was rectified in less than 5 minutes. With not being that tech savvy, Rita certainly eased my concerns and frustrations. Excellent customer service on her end and has helped make this a great start to the day.

Cool Canine

Nov 25, 2024  on Shopify

Quick service, great English and answered my question promptly.

Happie Hands

Nov 25, 2024  on Shopify

Excellent service. had not to wait more than a minute.

Amari7

Nov 25, 2024  on Shopify

Toller Service und schnelle Hilfe Mein Problem wurde schnell und professionell gelöst. Der Service war freundlich, kompetent und die Lösung wurde verständlich erklärt. Ich bin sehr zufrieden und kann es nur weiterempfehlen!

Fuffydog

Nov 25, 2024  on Shopify

excelente, apoio muito bom. app perfeito

Hocozy

Nov 25, 2024  on Shopify

Good service, thank you Zico!

BetterzzZ

Nov 25, 2024  on Shopify

Aimee was perfect, quick, very kind, attentive and immediately available! I recommend her!

Merry Nest

Nov 25, 2024  on Shopify

Vivian was my helper today! that was good to meet her, she was nice helper! I couldn't have done what I needed to do without her! she is Best Customer Service!❤️ and i recommend this app for All drop-shipping its good, they have live chat customer service i'm really like it thank you "Vivian.

The Sweet Tea Guide

Nov 25, 2024  on Shopify

Vivian was the most helpful and patient person EVER. She helped me to solve my problem and explained EVERYTHING to me. I legit asked about 80 questions! And never felt rushed, or like she was annoyed with me. I am really grateful. This was a GREAT experience and I will definitely feel confident in using the chat thanks to this in the future! Vivian deserves a raise for how knowledgeable she is and her incredible customer service skills. Thanks again Vivian! Really appreciated it.

CleanPro™

Nov 25, 2024  on Shopify

tres utile, staff au top, notamment Rfimp, excellente aide et écoute

O₃ Zone

Nov 24, 2024  on Shopify

Great customer service!

Swingshopy

Nov 24, 2024  on Shopify

EpicZone

Nov 24, 2024  on Shopify

Outstanding experience! Wait time was less than 30 seconds. Assisted by Chloe, who resolved my issue in record time—just under 3 minutes. It’s almost unheard of to receive such swift and efficient customer support. This has been my consistent experience every time. Truly exceptional service!

BONNEYVONNE

Nov 24, 2024  on Shopify

Chrissy took the time to show me step by step how to solve the problem. Excellent service.

ForestKeeperGear

Nov 24, 2024  on Shopify

i recommend dsers for sure, i have a problem and the support was rapid to resolve thanks Chrissy i appreciated

LBG PRODUCTS

Nov 24, 2024  on Shopify

LANA, The amazing customer service I received from Lana! She was incredibly friendly, professional. Lana resolved my issue quickly and efficiently, made the whole experience so much better. It’s clear that she is passionate about helping customers, and I’m so grateful for her assistance. Thank you, Lana, for providing outstanding service!

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