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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,364)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Bossa Studio & Co

Dec 05, 2024  on Shopify

I recently encountered an issue with processing orders where payments weren’t syncing properly between DSers and AliExpress. Bianca from the support team went above and beyond to assist me. She responded promptly, guided me through troubleshooting steps, and provided helpful resources to resolve the issue efficiently. Her professionalism, kindness, and expertise truly stand out! As a business owner, having such reliable support is invaluable. Kudos to Bianca for the dedication!

Sanctuary Glow Up Goods

Dec 05, 2024  on Shopify

Villanelle was truly amazing. so patient with me and helped fix all my issues. I was 100% ready to just give up since I am NOT tech savvy and Villanelle really saved the day. thank you thank you THANK YOU! Highly recommend. Phenomenal customer service.

Combat Plus

Dec 05, 2024  on Shopify

Great customer service. Took care of my issues really quickly and efficiently.

Modernible

Dec 05, 2024  on Shopify

Have to say the customer service is very responsive and very helpful.

kawaike Shop

Dec 05, 2024  on Shopify

I am still new here but so far the customer service is very helpful and nice quick respond! I will update the rest!

Pillo Perk

Dec 05, 2024  on Shopify

Thank you DSers. You have an amazing customer support team especially Adele. She guided me at every step to ensure I had the smoothest experience possible. Thank you again!

Min butik

Dec 05, 2024  on Shopify

snabb hjälp och mycket nöjd verkligen tydliga hjälp och fick svar på alla mina frågor 10/10

TrendNexis

Dec 05, 2024  on Shopify

they were too fast and they answer all of my questions . best support in history!

PEACHINGS

Dec 05, 2024  on Shopify

Chrissy went above and beyond to help me with the issue I was facing. She was incredibly patient, knowledgeable, and proactive throughout the process. She provided very clear and easy to follow instructions.

Core Market

Dec 05, 2024  on Shopify

Ótima plataforma! Atendimento rápido e excelente da Hayley que me atendeu e deu suporte hoje, e também Erola que me ajudou ontem.

Mi Casa Store

Dec 05, 2024  on Shopify

excelente soporte y atención

Trendy Radar

Dec 05, 2024  on Shopify

Chrissy was really helpful and answered all my question patiently.

Dr. Snooze

Dec 05, 2024  on Shopify

I recently got help from Chloe on the DSers team, and I couldn’t be happier with the experience! She was so kind, patient, and really knew her stuff. She didn’t just fix my issue; she made sure I understood everything along the way. I rarely leave reviews, but Chloe deserves a shoutout for being amazing. Thank you for making what could’ve been stressful so easy!

LOVALO

Dec 05, 2024  on Shopify

Ich kann nur sagen tolle Service und nette Mitarbeiter immer bereit zu helfen.

Comfortdwell

Dec 05, 2024  on Shopify

This is a very timely service. I was served by Hayley and she was very professional in dealing with my enquiry, she was prompt with answers ssand I was able to get on, on time with my business. This is not an everyday experience with support so I was highly impressed with the service. It was near perfect and excellent.

4Malu

Dec 05, 2024  on Shopify

Der Service ist sehr gut, DSers ist sehr gut. AliExpress eher weniger.

Loja sua feminina.com

Dec 05, 2024  on Shopify

WEDAJ

Dec 05, 2024  on Shopify

Great service by Luna!

Viral Homewares

Dec 04, 2024  on Shopify

Very excellent user service, more than helpful assistance, Holly was a gret help for my store!

Smokey Mountain Deals

Dec 04, 2024  on Shopify

I literally just had myself SAVED by the wonderful and sweet Luna!! Excellent customer service, very attentive to detail and super empathetic to my novice in the processes for correcting order placements. So wonderful, very kind, and very helpful! Thank you so much Luna!!! You're amazing!

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