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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,910)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Mybugo.com

Nov 24, 2024  on Shopify

Maria was a great help, super fast and competent! Also very friendly.

Vinerack

Nov 24, 2024  on Shopify

Maria is very helpful. Guided throughout the process with each and every step and also very patient with customer

Pawrica

Nov 24, 2024  on Shopify

Rita gave me excellent service

JWIN

Nov 24, 2024  on Shopify

Rita, is great at what they do. very responsive and helpful. A for Awesome and 10/10 service.

iBeautyAcademy.ca | PMU, Numbing Cream & Beauty Products to Canada | USA | Australia | Austria | Denmark | UK | France | Germany | Ireland | Italy | Japan | Netherlands | New Zealand | Norway | Poland | Portugal | Spain | Sweden | Switzerland |Singapo

Nov 24, 2024  on Shopify

Wonderful customer service! Maria was super helpful—really appreciate your assistance. :)

camionero.shop

Nov 24, 2024  on Shopify

Maria helped me a lot! I am very grateful for that! She saved me a lot of time.. thank you

Mighty Chew

Nov 24, 2024  on Shopify

The supporter's name is Zico, helped me very quickly! Thanks!

Holistic Wellness Products

Nov 24, 2024  on Shopify

Amazing customer service provided by Aimee to address our concern regarding the stock synchronization between DSers and Shopify!

Bubble Tails

Nov 24, 2024  on Shopify

I faced some difficulty as a new user But Selena was really helpful and patiently responding to all my questions. thanks for all the help Appreciate it Selena ! She is really a gem in the company.

Som Perfeito

Nov 24, 2024  on Shopify

Fui atendido pela Vivian que se mostrou muito atenciosa e prestativa, sanando todas minhas duvidas e resolvendo todas as minhas pendencias.

Livandy

Nov 24, 2024  on Shopify

I recently reached out to DSers customer service and had the pleasure of being assisted by Vivian. From the moment she responded, her professionalism and genuine care were evident. She not only resolved my issue with impressive expertise but went above and beyond to ensure everything was perfect. Even after my initial problem was solved, Vivian continued to offer assistance, asking if there was anything else she could help with. Her thorough and attentive approach made me feel truly valued as a customer. DSers is fortunate to have such an incredible asset in Vivian, who truly adds outstanding value to their team.

MangaTendance

Nov 24, 2024  on Shopify

Selena ma beaucoup aidé elle est tres professionnel et tres rapride merci beaucoup

PairOfLove

Nov 24, 2024  on Shopify

Chloe was very helpful and patient with me shes great

storedevanci

Nov 24, 2024  on Shopify

omg, this is what im talking about, this is customer service, Luna helped me very nicely and fast as hell , if she couldnt help me with that i could stick in this situation for 1 week, thanks luna

peacefulpluslounge

Nov 24, 2024  on Shopify

Luna offers great customer service. She is patient and very knowledgeable.

Global Shoppers Zone

Nov 24, 2024  on Shopify

I recently had the pleasure of working with Chloe, a support specialist at DSers, and I cannot praise her enough for her outstanding assistance. I had been struggling with an ordering and payment issue on my account for over two weeks, which had caused significant delays in my business operations. Despite my repeated attempts to resolve the problem, I faced roadblocks at every turn—until Chloe stepped in. From the moment Chloe took over, her professionalism and dedication were evident. She listened attentively to my concerns, reviewed the issue thoroughly, and assured me that she would work diligently to find a resolution. She explained each step she was taking and even provided me with additional tips to ensure my account functioned smoothly moving forward. What truly stood out was Chloe's problem-solving ability. Not only did she fix the ordering and payment problems, but she also went above and beyond by ensuring my future transactions would proceed without hiccups. Chloe's commitment to excellence and her empathetic approach turned a frustrating experience into a positive one. She demonstrated what customer support should be—responsive, knowledgeable, and genuinely invested in the customer’s success. Thanks to Chloe, my business is back on track, and I have full confidence in using DSers going forward. I highly recommend DSers for their exceptional platform and especially for their incredible support team, exemplified by Chloe’s stellar service. She is a true asset to DSers and a shining example of top-tier customer support.

Aqui esta tu gadget

Nov 24, 2024  on Shopify

Muy buena herramienta y el servicio al cliente muy bueno con Chrissy, aclara tus dudas aunque el idioma se ha diferente

Sinsational Finds

Nov 24, 2024  on Shopify

"Exceptional Support from Hayley!" I had an incredible experience working with Hayley on Dser. She was extremely knowledgeable, patient, and went above and beyond to help me with my issues. Hayley's professionalism and positive attitude made a potentially stressful situation so much easier. Thanks to her, I was able to solve my problem quickly and efficiently. If you ever need assistance on Dser, Hayley is the person to ask for! I truly appreciate her dedication and support.

Vibe Hive

Nov 23, 2024  on Shopify

Zico at DSer's was a life saver and helped walk me through the steps to properly fulfill my orders. Thank you Zico!

Soy Brillante

Nov 23, 2024  on Shopify

I had a consultation on DSers, and Neva was incredibly professional, quick, and efficient at all times. Her attention was kind and clear, patiently resolving my questions and providing an excellent service experience. DSers definitely has a great team, and Neva is a perfect example of that. Thank you so much!

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