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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (7,027)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

avelure.brand

Jun 12, 2025  on Shopify

Urgent – Refund Request for Unauthorized $50 Charge (avelure.brand) Hello, I am writing to formally request a full refund for a $50 charge made through the DSRS app (by EliDrop) on my Shopify store avelure.brand. I did not knowingly authorize or approve this payment. The amount was withdrawn from my personal account without my explicit consent or a clear confirmation. I was not aware that a paid subscription would be activated, and I had no intention to continue using the service under a paid plan. Please cancel the subscription immediately, confirm that no future charges will be made, and issue a full refund for the $50. Thank you for your understanding

SqueezeBx

Jun 04, 2025  on Shopify

Will continue to charge you after you have deleted the app and when you contact them they give you the run around. I have been charged $99.99 3 unauthorized times.

The Jewellery Supermarket

May 09, 2025  on Shopify

Lately trying to contact DSERS through Messenger. No reply is being received. Anybody experiencing this?

Lulu Babe

Apr 24, 2025  on Shopify

DSers marks all the products in your store as out of stock without permission. A dangerously intrusive app that will lose you sales. Do NOT install if you value the integrity of your store. Note (in response to DSers reply below), that this issue is happening despite my supplier having plenty of stock and despite turning the function off in my settings.

Lulu Babe

Apr 22, 2025  on Shopify

DSers marks all the products in your store as out of stock without permission. A dangerously intrusive app that will lose you sales. Do NOT install if you value the integrity of your store.

Barbe & Cheveux

Apr 15, 2025  on Shopify

Publicité envahissante ms a l’origine d’achats in app non voulu et deloyal

MunchieBaby

Apr 09, 2025  on Shopify

merhaba ben bu uygulamayi dogru durust kullanmadim ama benden aylik para tuttunuz lutfen geri odeme yaparmisiniz?5 aylik shopifay magazamdan odediyim paralarin iadesini talep ediyorum

Super Universe

Mar 06, 2025  on Shopify

Terrible. Takes over everything, tries to import your products to its site. After uninstalling all my product now show as "Sold Out." Even Shopify don't know how to fix the problem.

Loja Beauty Boss

Feb 18, 2025  on Shopify

I've been using Dsers for many years, but recently I've been having problems every day when placing orders... Now I literally can't process ANY order, with the following error message: "AliExpress found a CPF issue. Contact your buyer to check CPF accuracy " All orders with the same message, all of them! There's nothing wrong with the customers' CPF, it's a bug in the platform that no one solves... If anyone can help me I'd be grateful, as I have hundreds of orders to send!

TK's Jamaican Athleisure

Jan 16, 2025  on Shopify

I signed us with the basic plan (12/2024) which is "forever free" and cancelled the plan shortly after AND UNINSTALL the app as i didn't think this company would be the right fit for the business i'm trying to get into. Today 17/01/2025, my bank account was charged $49.90 for a pro plan that i did not subscribe to. This is absolutely ridiculous. Please refund my money to my bank account. Why would you charge me for a plan i DID NOT subscribe to?? Doesn't that constitute stealing? I already emailed your support staff at [email protected] and waiting for a response so please DON'T ask me to shed any more light on this situation. It's really simple - You charged me $49.90 for something i did not subscribed to and now i am requesting my refund.

MR VED SHOP

Jan 10, 2025  on Shopify

pls turn off my autopay

Club Rehab

Dec 18, 2024  on Shopify

Avoid DSers and their suppliers on Tmall at all costs! Mislabeled products, zero accountability, and endless excuses. I had to pay out of pocket to fix their mistakes while my orders remain on hold. They don’t care about their customers—don’t let them ruin your business too!

Lumina Local

Dec 17, 2024  on Shopify

Ordered samples. Horrible shipping and communication. Products NOT as described. Will delete the app after finishing this review. One star is generous!

Dr Neat

Dec 14, 2024  on Shopify

Easy app to use and connect however; Check on dsers after your 14 day free trial, they automatically charge you for the pro subscription $50 a month after the 14 days without asking or letting you know, instead of going to the basic $0 plan.

EuroSpeed

Nov 21, 2024  on Shopify

Great service from Raphael!! Update: Customer service is not helpful and understanding of my requests

Veroqua

Nov 01, 2024  on Shopify

SmartHomeFinder.com

Nov 01, 2024  on Shopify

This app is awful. They use AliExpress and the sellers on there on not to be trusted. Just seems like a giant scam.

Melions brother

Oct 23, 2024  on Shopify

Open This Dsers

Beauté Divine

Sep 20, 2024  on Shopify

J'ai jamais eu autant de difficultés à faire le suivi de mon stock. Quand j'affiche ma boutique sa marque stock épuisé. L'application est pas a 100% traduit en français. Difficile a comprendre.

HappyTails‘s Store

Sep 15, 2024  on Shopify

Why can't you link suppliers, can't log in to AliExpress, click on the login input box will refresh the page,Please reply me as soon as possible, I need to use it as soon as possible,my email address is [email protected]

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