Reviews: DropShipCN ‑ Print on Demand

Customer reviews: DropShipCN ‑ Print on Demand

Reviews (25)

Overall rating

2.9

5

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6

What Merchants Think

Merchants have mixed feelings about "DropShipCN ‑ Print on Demand." While they appreciate the vast selection of unique products, recurring issues with customer service response times, software usability, and slow shipping have left some users frustrated. Many agree that the app holds incredible potential, but several improvements are necessary to make it a top choice on Shopify.

Key Strengths

Vast selection of unique products not commonly found in other print-on-demand services.
Good quality of prints and fabrics.
Once learned, the design interface is easy to use.
Direct access to manufacturers in China with a wide array of products.

Common Concerns

Poor customer service and slow response times, particularly when communicating outside of China’s business hours.
Outdated and complicated design software, making it challenging to navigate, especially for new users.
Unreliable production and shipping times which can lead to delayed deliveries.
Unusable mockups that require users to create their own product photos.
Product sizing issues, particularly with shoes, which often run smaller than expected.

Final Thoughts

"DropShipCN ‑ Print on Demand" is a service with significant potential thanks to its extensive product range and generally good quality. However, a lack of responsive customer service and software usability issues detract from the overall user experience. Addressing these concerns could greatly enhance its reputation and usability on Shopify.

Tuff Tuff Rugs

Jun 14, 2024 on Shopify

I had given them a bad review a few days ago when we had some miscommunication. DropshipCN emailed me back and fixed the situation immediately and sent me a free replacement order. Now that's good customer service. Still waiting to receive my products but a couple of products I received before were great. Looking forward to doing more business.

Holodeck Design

Nov 10, 2023 on Shopify

One of the most advanced manufacturers. Very wide variety of products, decent design interface, good quality print and fabric. Of course, you need to order samples for every new design/item, but this is a rule of thumb while dealing with any manufacturer - you need to see how the new design looks, where it needs to be adjusted, where the mockups are wrong (it happens often, but again, it is true for every manufacturer), what sizing for this particular item is. Manufacturing time varies, not sure what does it depend on, but it's usually longer if I order samples of the new design. I always order with express shipping and include its cost in the price for the customers, though it does make it jump twice as high :( Again, this is the case for the most of manufacturers from that region. Overall, one of the best manufacturers in that region and around the world as much as I know. Support response is good but one needs to use a chat at their web site and do it when there's a daytime in China - in this case, the response is instant. If you use email or chat when they are offline, then their initial response may be much slower. Mockups could've been better, but if choosing between quality of products and mockups, I would choose products, of course, and they are mostly very good.

Mile High Gear

Jun 19, 2021 on Shopify

Lots of products to choose from and the design interface is easy to use once you learn how it works. Would love to see the update on the website.

Mishastyle

Apr 07, 2021 on Shopify

Hello The app is gorgeous , beautiful and there are many great options for design But I have a little comment. The image quality of product photo is poor. There are not many options to display the product at all. And I don't know how to make pictures of the product during the show in the store more than two pictures with more detail Please help.