Merchants have mixed feelings about "DropShipCN ‑ Print on Demand." While they appreciate the vast selection of unique products, recurring issues with customer service response times, software usability, and slow shipping have left some users frustrated. Many agree that the app holds incredible potential, but several improvements are necessary to make it a top choice on Shopify.
Key Strengths
Vast selection of unique products not commonly found in other print-on-demand services.
Good quality of prints and fabrics.
Once learned, the design interface is easy to use.
Direct access to manufacturers in China with a wide array of products.
Common Concerns
Poor customer service and slow response times, particularly when communicating outside of China’s business hours.
Outdated and complicated design software, making it challenging to navigate, especially for new users.
Unreliable production and shipping times which can lead to delayed deliveries.
Unusable mockups that require users to create their own product photos.
Product sizing issues, particularly with shoes, which often run smaller than expected.
Final Thoughts
"DropShipCN ‑ Print on Demand" is a service with significant potential thanks to its extensive product range and generally good quality. However, a lack of responsive customer service and software usability issues detract from the overall user experience. Addressing these concerns could greatly enhance its reputation and usability on Shopify.
Tuff Tuff Rugs
May 24, 2024
on
Shopify
The worst customer service. They don't reply to emails or messages on their website. Production times are not accurate as my orders were never shipped even after a week of placing an order, eventually canceled them.
Their product list is great. Now only if they could improve their customer service and production times then this could be my fav store but until then AVOID.
BLOSSOM & FLAIR
Apr 20, 2024
on
Shopify
I installed the app in my store may be 2 weeks ago and shopify is saying the app is unsupported. DropshipCN what does this mean and how can you fix this?
lobonewyork
Apr 16, 2024
on
Shopify
One of the worst and best print on demand services. Vast selection of products, which are unusable due to the horrific mockups. Ancient software to design products. How does it have so much selection and products other print on demand services do not have? Their biggest downfall is the complacency in mediocrity. I have been searching the earth up and down for dress clothes for women and men. My store alone cannot survive long-term with casual wear. Sadly, the product I was initially searching for, high heels aren't high, and the shoe sizes run extremely small. Some shoes that are definitely men's are categorized under women's and they run extremely small. but they are somewhat what I wanted and more than I expected. Better than nothing. This app gives you basically direct access to a manufacturer in China that produces a vast array of products. Keep in mind I am a software engineer and I was struggling to even figure out how their software works for about 20 minutes. If the mockups were better, I would be able to put 99% of these products on my store, but at this point, I'd have to purchase the products myself and take product photos. I will say, I hope the quality is decent, but guys please update the mockups and the horrible software, and this will easily be a top app on Shopify. Your product selection is like no other, but at this moment this app is almost unusable WITH INCREIBLE POTENTIAL. So sad to see it be wasted. My ultimate request, is to fix the mockups. Take example from Printful and Contrado. Contrado's apparel mockups are horrible, but their leather goods section mockups are top notch. Your shoe mockups are decent, but still awful as I will end up having to edit them to make them usable. Your apparel mockups are so bad I can't even use them.
lobonewyork
Apr 14, 2024
on
Shopify
This is sadly one of the worst and best apps I've ever used in my life. How does it have so much selection but the software to create the actual products is horrible and the mock-ups are even worse. I haven't been able to find a drop shipper that manufactures high heels. sadly the heels arent high, but they are somewhat what i wanted. better than nothing. the downfall of this app is the horrible software. keep in mind I am a software engineer and I was struggling to even figure out how their software works. It is horrible and outdated. but the selection is so good they even offer pointed shoes which I've been looking for for a long time if they just fix their horrible app software and mock-ups this will be an incredible app
tunnellsCo.
Dec 06, 2023
on
Shopify
What can I say, I have been trying to use this company for around five years now, and it's so far never improved it's process at all. I'm not surprised that shopify keeps taking the app down.
Cons:
Refuses to connect and sync to your store.
Unusable mock-ups.
Kindergarten level customer service.
Overcomplicated order fulfillment process.
Pros:
A large catalog.
I Recommend to everybody to use YOYCOL or PRINTFUL instead
NYC Pawsome Squad
Jun 10, 2021
on
Shopify
No one responds back to you. It's difficult to do business with a company that has poor customer service.