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Customer reviews: DropCommerce: US Dropshipping

Develop by Shopify

Reviews (102)

Overall rating
4.5

What Merchants Think

Overall, merchants express a positive reception of the "DropCommerce: US Dropshipping" app. Customers appreciate the app's user-friendly interface, quality of product offerings, and responsive customer service. While some users have voiced concerns about pricing and technical issues, the platform is generally recommended for merchants who emphasize quality over cost, particularly those who focus on US and Canadian products. Merchants find DropCommerce beneficial for simplifying the dropshipping process and reducing the complexities of managing inventory.

Key Strengths

  • User-friendly and intuitive interface
  • High-quality product selections, particularly from US and Canadian suppliers
  • Responsive and helpful customer service team
  • Efficient order processing and quick shipping times
  • Integration with Shopify for seamless operation

Common Concerns

  • High pricing structure affecting profit margins
  • Technical issues with product availability and image inconsistencies
  • Limitations on selling through platforms like Amazon due to pricing policies
  • Lack of product variety for niche markets
  • Challenges accessing supplier communication

Final Thoughts

"DropCommerce: US Dropshipping" is well-received for its ease of use, product quality, and strong customer support, making it an appealing choice for merchants interested in high-end dropshipping from North American suppliers. Some drawbacks related to costs and technical issues do exist, which may affect certain business models. Overall, it's a strong option for those looking to streamline their dropshipping process with a focus on quality and customer service.

The Labour Movement

Jan 06, 2026  on Shopify

I had a really bad experience with this platform. The biggest issue is that most of the orders I had for products sourced through DropCommerce ended up being out of stock. This made the service unusable. I spent inappropriate amounts of time contacting sellers to try to resolve no inventory issues. I also raised this to support several times, here's the last response I got, and each was similar: "Stock availability issues can occur, as inventory is managed by independent suppliers and may change outside of our control." I feel that a minimum viable feature on this is live inventory sync so there are not issues like this. Especially with the primary message of the company being: "Everything you need to build a sustainable US dropshipping business, without the risk." Well, this is the exactly the risk of dropshipping, out of stock items, slow delivery times, poor communication. So how exactly does DropCommerce solve this? I can't say. The product sync was a little spotty, with some products coming into my store at $0 which required development time to fix. Another major issue for me, which will likely not be a big issue for others, but may be useful for some: DropCommerce categorizes sellers based on certain criteria. We only work with Fair Trade sellers. Their list of "fair trade" sellers was almost completely inaccurate. Out of 141 listed only 8 or 9 were actually fair trade. I had to pay my staff to contact every seller and re-vet them, which is something DropCommerce was supposed to have done. It took 20-30 hours. A number of the sellers contacted did not know why they were included on the fair trade list and had no idea that they were. The reason I did not give a 1 star review is that the support is okay-ish. Often slow (1-3 days response time to chats) but at least exists and helped me resolve one or two issues with automating payments to sellers. I have asked for a refund or partial refund several times now, my last request is still pending, however I doubt they will honor it. I really wanted this to work for us but the execution just isn't viable. Hope this helps someone. EDIT: After trying to cancel the app keeps telling me I cannot unless I remove products from my import list, which I have done. I've now uninstalled the app expecting not to be charged again and reached out to support. I have had no response from support for 5 days despite daily follow-ups and they have not confirmed that my cancellation is complete and I will not be billed again. Frustrating and a waste of time trying to get a response.

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