1-Star Shopify App Store Review Title: Unreliable syncing + confusing plan/billing + poor follow-through — cost me ~a month and created platform trust fallout I run a careful, curated Shopify brand and I don’t leave negative reviews lightly. I’ve also given plenty of 5-star reviews when a company has an issue and then follows through to fix it. In this case, the problems were repeated, inconsistent, and never truly resolved — and the business impact was significant. What went wrong 1) Contradictory guidance on the most basic question: “Can customers checkout?” I received conflicting answers about checkout/plan requirements. For a new store, clarity here is non-negotiable — if you can’t confidently answer “can my customers buy?”, you can’t launch. 2) Sync/publish reliability issues between DropCommerce and Shopify I ran into inconsistent behavior around what was actually synced/published and what the “source of truth” was between the app and Shopify. That made it difficult to validate a safe, reliable order-to-fulfillment flow before going live. 3) Integration state / connection issues After changes/reinstalls, the app did not behave consistently, which further reduced confidence in whether the system was in a stable state. 4) Billing and plan clarity felt inconsistent I had ongoing uncertainty about what I would be billed for and when. There were times where Shopify showed one plan state while the app reflected a different plan state. Support’s “solution” appeared to be offering a month of a higher tier rather than fixing the underlying plan/status inconsistency. I wasn’t looking for a higher tier or “extras” — I needed the core plan/billing state and syncing to be reliable and accurate. 5) Support follow-through didn’t close the loop I gave reasonable time for escalation and “developer review,” but I did not get the clear resolution and follow-up you need when issues affect checkout clarity, syncing, and integration reliability. Business impact (why this is 1 star) This wasn’t a minor inconvenience. Because I couldn’t trust the sync/publish behavior or confidently validate the full flow, I had to pause, clean up my store setup, and put a password wall up during troubleshooting. That created knock-on platform trust/crawling fallout and delayed launch. In practical terms, this set me back roughly a month of progress and cost real money in lost momentum and cleanup time (~$500+ in opportunity cost). Bottom line I’m not posting this to get money back — I caught these issues before I was charged, and I’m glad I did. But I’m still not fully out of the woods: even after uninstalling, the plan/status and account signals were inconsistent enough that I’m still worried about surprise charges later. That lack of clarity, combined with unreliable syncing and unresolved issues, created real business risk and weeks of rework. If you try this service anyway, I strongly recommend testing only in a non-production store and verifying billing state in writing before relying on it. Based on my experience, I do not recommend DropCommerce for new Shopify merchants who need reliable syncing and predictable billing. 1 star.

This is absolutely the worst app I've ever used. I've tried it countless times, with different stores, and the results are almost always frustrating! The app is unreliable; no one replies to messages, and orders don't sync. I can't even pay for orders. Even after paying, the order never completes. And when I finally manage to ship an order, there are always all sorts of problems with logistics, making for a terrible experience.

Communitation with this store sucks. I have been emailing and trying to reach out to someone about and order I have. Been three days and no response.

DO NOT USE THIS APP they put their business card in the orders that they are charging less and what u pay for the item on the website it took them 5 hours to respond to me and also they were no help at all they also say its made in the USA or Canada but on the business card it says made in India theses are just some of the bad experience I had with them I suggest to stay away from them

I BELIEVE DROPCOMMERCE IS A SCAM. I IMPORTED PRODUCTS INTO MY STORE AND PUT IN A TEST ORDER. THEY STATED IN SHOPIFY THAT THEY HAD 999 AVAILABLE BUT WHEN I FOLLOWED UP, THE DROPCOMMERCE REPRESENTATIVE SAID THEY WERE OUT OF STOCK. NOW I SEE WHY SHE TOLD ME TO CANCEL THE ORDER IF IT WAS A TEST ORDER, BECAUSE THEY KNOW THEY DO NOT HAVE THE ITEM IN STOCK. I'VE LOST MY TRUST IN THEM. I DOUBT IF THEY HAVE ANY OF THESE ITEMS IN STOCK.

I downloaded this app and not realizing it, they started charging me right away. I never signed up for any plan and yet they keep charging my credit card. This is shady..