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Customer reviews: DropCommerce: US Dropshipping

Develop by DropCommerce

Reviews (407)

Overall rating
4.6

What Merchants Think

Overall, merchants express a positive reception of the "DropCommerce: US Dropshipping" app. Customers appreciate the app's user-friendly interface, quality of product offerings, and responsive customer service. While some users have voiced concerns about pricing and technical issues, the platform is generally recommended for merchants who emphasize quality over cost, particularly those who focus on US and Canadian products. Merchants find DropCommerce beneficial for simplifying the dropshipping process and reducing the complexities of managing inventory.

Key Strengths

  • User-friendly and intuitive interface
  • High-quality product selections, particularly from US and Canadian suppliers
  • Responsive and helpful customer service team
  • Efficient order processing and quick shipping times
  • Integration with Shopify for seamless operation

Common Concerns

  • High pricing structure affecting profit margins
  • Technical issues with product availability and image inconsistencies
  • Limitations on selling through platforms like Amazon due to pricing policies
  • Lack of product variety for niche markets
  • Challenges accessing supplier communication

Final Thoughts

"DropCommerce: US Dropshipping" is well-received for its ease of use, product quality, and strong customer support, making it an appealing choice for merchants interested in high-end dropshipping from North American suppliers. Some drawbacks related to costs and technical issues do exist, which may affect certain business models. Overall, it's a strong option for those looking to streamline their dropshipping process with a focus on quality and customer service.

Queen Million

Jan 11, 2025  on Shopify

I had high hopes for this platform, but it’s hard to ignore the challenges. The pricing structure is a major concern—selling a candle at $50 just to maintain a margin is unreasonable. It’s hard to imagine who would pay that much for such a product. On top of that, there are technical issues that make the experience frustrating. For example, when importing products, they often appear as “out of stock” before randomly switching back to “available”—and this happens across all items. I’ve also noticed images being changed or removed without my input, leaving my shop looking unprofessional with mismatched photos that don’t align with the products. I tried reaching out for support, but since it’s Sunday, I don’t expect to hear back soon. This experience has been far from smooth, and I really hope these issues are addressed quickly.

Victor Aernhart

Apr 07, 2024  on Shopify

[EDITED] I changed it from 5 stars. i gave it 5 because I was asked to by the dev team so the Shopify algorithm favored them, and I did not want to be rude with them as I was still trying to use their service. I felt disingenuous with my rating, and since I’m not using it now, I will correct it. My summary is that it favors only merchants with particular niches, and it’s absolutely NOT for people looking to dive into dropshipping business with no customer-base (leads). The reason why dropshipping with Ali, which DropCommerce devs are dead set against, worked is the products could be retailed cheap on Amazon and eBay, and shipping costed little to nothing all on top of the fact that Amazon, which the dev is also dead set against, can drive customers TO YOU with minimal upfront. On the contrary, you CANNOT do that with products on DropCommerce; they’re too expensive for sale on Amazon. They don't even want you retailing things there even if you see an opportunity. This is backwards thinking as Amazon's logistics is top notch, and their FBA storage is perfect for dropshippers who can't have inventory to themselves. Shipping also is medium to expensive; it’s especially high with Canadian suppliers, and that will limit your margin. (Consider as well that you need to run advertisements on social as well if you don’t already have followers.) If it’s not bad enough, you are NOT allowed to resell them for lower prices than the suppliers do, so you can’t possibly offer competitive prices on items that are already expensive; we’re talkin like above $70, and you can’t run sales. Therefore you might as well just go on Faire or TradeKey to wholesale from the same suppliers. Some suppliers are registered on those. I should mention, and I don’t think most users know this, but they can ban you for violating this hidden rule. Moreover, suppliers don’t reply, or even if they do, they do very late, so when there is an issue with an order, good luck, CS is your only chance. They also boast 7-day fulfillment, but I’m not so sure; some things are made-to-order in Asia, and I’ve seen comments say their shipments were late (even after covid). So my problems are with both the app itself and their service: 1) App is buggy and you need Chrome on Windows, basically, 2) People are having a hard time getting in touch with suppliers via the chat system 3) There is a lack of product variety 4) the service is more expensive than Spocket when it comes to Private Labeling which is essential. Speaking of which, I realise why Spocket offers both Chinese and US suppliers. (Because having US suppliers only may not be very profitable.) That said there are still pros like 1) many products being pretty and photogenic for SNS promotions, 2) CS being responsive and nice, and 3) the ease of placing orders, but I feel like the cons outweigh these pros atm. 3 stars because I was peer-pressured to give a rating. Otherwise, it definitely has potential to be a good profitable service. You’ll find cool suppliers. But it favors only merchants with particular niches.

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