7.5
Dotdigital Email&SMS Marketing logo

Dotdigital Email&SMS Marketing

Develop by Dotdigital
Free plan available

Create customer experiences that exceed expectations.

Marketing automation
Email marketing
Unified data
Sms
Winstonai

About Dotdigital Email&SMS Marketing

Built by Dotdigital

Email :

[email protected]

Address

333 7th Ave, New York, New york, NY, NY 10001, US

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Introduction Video

Description

Dotdigital helps brands attract and convert customers using data-driven, multi-channel marketing.

A powerful customer experience and data platform for Shopify. Build intelligent automated marketing campaigns using intuitive drag & drop tools. Seamlessly sync all data into Dotdigital and use a single customer view to create tailored experiences that drive engagement and conversions. Use artificial intelligence, dynamic content, personalization, product recommendations, abandoned cart alerts and much more to engage your customers on their preferred channel such as email, SMS, MMS and WhatsApp.

A powerful customer experience and data platform for Shopify. Build intelligent automated marketing campaigns using intuitive drag & drop tools. Seamlessly sync all data into Dotdigital and use a single customer view to create tailored experiences that drive engagement and conversions. Use artificial intelligence, dynamic content, personalization, product recommendations, abandoned cart alerts and much more to engage your customers on their preferred channel such as email, SMS, MMS and WhatsApp. more
  • Unified data - Sync customer data from all channels to create a source of truth
  • Email marketing - Send smart, personalized, and engaging messages
  • Marketing automation - Automate data-driven lifecycle marketing campaigns
  • SMS - Deliver time sensitive updates and broadcast marketing via SMS messages
  • WinstonAI - Use our AI engine to interpret data fast and enhance copywriting

Pros

  • Comprehensive customer experience and data platform tailored for Shopify
  • Intuitive drag & drop tools for easily building automated marketing campaigns
  • Seamless data synchronization into Dotdigital for a unified customer view
  • Multiple engagement channels including email, SMS, MMS, and WhatsApp
  • Feature-rich with AI, dynamic content, personalization, and product recommendations
  • Abandoned cart alerts to help recover potential lost sales
  • Unified data syncing creates a single source of truth for all customer data
  • Smart and personalized email marketing capabilities
  • Data-driven lifecycle marketing campaign automation
  • Time-sensitive SMS updates and broadcast marketing capabilities
  • WinstonAI for fast data interpretation and enhanced copywriting

Cons

  • Potential complexity for beginners due to the breadth of features
  • Integration issues may arise with certain third-party applications
  • Some advanced features could require a learning curve to master
  • Higher costs associated with premium features and extensive usage
  • Dependence on AI might need careful monitoring to ensure relevance and accuracy

Top Helpful Reviews

Fogarty Wine Group

Mar 14, 2023  on Shopify

We couldn't be happier with the platform, and in particular the customer service. Our customer success manager Eloise was flawless in her knowledge and suggestions for how to grow our business, as well as incredibly patient and understanding.

Augustine

Feb 11, 2023  on Shopify

Weve been using DD for a few years now and it has really streamlined our EDM's for us. They have great CSM's and customer service team that get back to you super quickly!

TRAPO® Car Mat Malaysia

Feb 08, 2023  on Shopify

DotDigital is incredibly easy to use even for a beginner at handling CRM. User-friendly interface, reliable platform, and a joy to operate. Plus, DotDigital's support team is excellent, especially Eunice Ng, our Customer Success Manager. TRAPO has definitely experienced incredible growth, thanks to robust Email Marketing platforms like DotDigital!

London Lash UK

Jan 31, 2023  on Shopify

I've been using Dotdigital for more than 2 years now and it's a great email marketing/sms platform! They have a nice support team who help me with any questions that I might have as well

Activeskin

Jan 30, 2023  on Shopify

I've been using the Dot Digital platform for around 5 years now. The platform is very intuitive and the account management / support is next level. Chris in the Sydney office has been so helpful in setting up our automations and is always very responsive when I need support.

Core Products International, Inc.

Sep 30, 2022  on Shopify

Working with DotDigital and our account manager Priscylla has been amazing. The product is great and the support is even better.

Churchmouse Yarns & Teas

Apr 01, 2021  on Shopify

I'm a retailer with an aggressive email marketing program. We switched to dotdigital five years ago and although I found it spendy and it took us a bit to figure it out, performance has been consistently excellent. Also, and most important to me, the customer service support has been top drawer.

Calibre Menswear

Jul 19, 2020  on Shopify

Dot Digital is very easy to use across both email and SMS. The customer support is also excellent and has been a great help guiding us through the platform and set-up of automated campaigns.

Skinny Tan

Jun 25, 2020  on Shopify

I could not be more impressed with the program, service, and most importantly RESULTS! Dot Digital was a strategic decision that we implemented due to clear areas of opportunity that we believed were being missed with our provider at the time. We set very specific targets for the Dot Digital platform and team. We've not already hit and exceded those goals (not a small feat), but continue to innovate and improve our marketing strategy both tactically and revenue-wise. This application has allowed us to use our customer data in a way that our customers want it to be used and the results of such speak from themselves. Highly recommend anyone planning on taking their customer interactions / direct marketing strategy to the next level, get in touch with your local Dot Digital team!

Earjobs

Jun 01, 2020  on Shopify

We use DotDigital for our email marketing. Very powerful platform with great customer support. We're fans.

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