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7.4
Inmar Package Free Returns logo

Inmar Package Free Returns

Develop by Shopify
Free plan available

Efficient package- and label-free returns at 3000+ locations.

Package-free returns
Label-free returns
3000+ locations
Reduce costs
Boost loyalty
Faster credits
Quick operational setup
Processing service integration
8 Reviews
7.4
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About Inmar Package Free Returns

Launched Dec 09, 2020

Categories

Returns and exchanges

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

EFFICIENT, PACKAGE-FREE AND LABEL-FREE RETURNS AT LOCATIONS ACROSS THE U.S.

SHOPPERS GAIN CONVENIENCE WHILE MERCHANTS GAIN MARGIN. Inmar has teamed up with retailers across the country to provide shoppers a more convenient way to return online orders regardless of where the item was purchased. In addition to reducing costs, participating merchants deliver a better customer experience while operating more sustainably. By aggregating returns at drop off locations, retailers reduce transportation costs and improve sustainability.

SHOPPERS GAIN CONVENIENCE WHILE MERCHANTS GAIN MARGIN. Inmar has teamed up with retailers across the country to provide shoppers a more convenient way to return online orders regardless of where the item was purchased. In addition to reducing costs, participating merchants deliver a better customer experience while operating more sustainably. By aggregating returns at drop off locations, retailers reduce transportation costs and improve sustainability. more
  • Package-free and label-free returns at U.S. locations
  • Reduce returns-related costs for every return
  • Boost loyalty by providing faster speed-to-credit, which drives repeat purchases
  • Be operational in as little as one week
  • Optional: Integrate with Inmar's processing services to increase value recovery

Pros

  • Convenient package-free and label-free returns at over 3000 locations
  • Improves customer experience by providing a hassle-free returns process
  • Reduces transportation and returns-related costs for retailers
  • Boosts customer loyalty through faster speed-to-credit, which encourages repeat purchases
  • Promotes sustainability through aggregated returns and reduced transportation needs
  • Quick operational implementation, being able to set up within a week
  • Option to integrate with Inmar's processing services for increased value recovery

Cons

  • Limited to available locations, which might not cover all areas
  • Dependency on retailers' participation in the program to offer these benefits
  • Potential challenges in aligning with different retailers' return policies
  • Users require handling of their returns at specific designated locations

Top Helpful Reviews

Que Shebley

Jan 29, 2024  on Shopify

lack of support to even get setup, we tried to contact them several times with no response. we suggest not to setup your app that requires your manual setup if your not going to actually provide the support

The Kindness Cause

Mar 15, 2022  on Shopify

I just added the Doddle Returns portal to my site and it looks great! It's very easy to use and I love that I'm not paying a monthly fee to use this app since I am just starting out. I'm excited that this can scale and grow with my business. The best part is the amazing customer service! Catherine was great at explaining how everything works and Jeff made the onboarding and set up so easy! They are quick to respond and incredibly helpful. I'm a very happy customer!

Lush Apparel Inc

Dec 26, 2021  on Shopify

This app is super helpful and makes your selling process a lot easier. Giving your customer a smooth return process is what everyone looks for! Aubrey gave an amazing intro to the platform and Jeff finished with all the questions that I had left. Great teamwork, organized system and a great app! I highly recommend working with Doodle for your returns/exchanges and the you will not be disappointed with the team that is ready to help whenever you are stuck! Thank you so much.

10nineteen Ltd. Co.

Dec 10, 2021  on Shopify

This app is free, free, free! Great option for small business owners making sure every cent counts. Set-up was virtually easy and painless. Did take some time to get set-up, however their On-boarding and Customer Success Lead Jeff walked me through the process step-by-step! Jeff was extremely knowledgable and patient. The app completely streamlined our returns process, making it super easy for our customers to process their returns online without the need for them to call our customer service department.

Knuckleheads Clothing

Jul 29, 2021  on Shopify

I would say that so far my favorite part about the app is the amazing customer service team. They are wonderful!

Too Fast

Jul 21, 2021  on Shopify

It's free and it works. What more can you ask for?? Fast and friendly customer service. Definitely recommend!

Art Of Uniformity®

Jul 19, 2021  on Shopify

Great app and very user friendly! The setup was super easy and they take the time to make sure you really understand the returns process. Very happy with it so far.

Dardano's Shoes

Jun 07, 2021  on Shopify

I decided to use this app as a free alternative to an app we were already using. It has definitely done the trick. We had a few minor setbacks at first, but the Doddle team was able to help get everything working in a way that worked well for our site. Seamless integration and an easy to operate return platform.

K-DEER

Jun 07, 2021  on Shopify

Doddle has been great so far for our customers. The analytics are easy to use and they are open to feedback to make their platform work better. There were a couple of hiccups in the beginning but they were quickly resolved by Doddle.

Wander Hat Company

May 10, 2021  on Shopify

I was blown away by the service I received from Doddle. In all of my experience with apps, Doddle was the only one to make me feel like I was a customer they took care of. I had one on one Zoom calls with the friendliest staff (huge kudos to Alan and Jeff!) and I felt appreciated and looked after. I'm not exaggerating when I say this was the most elite customer service I have ever experienced. So thank you, Doddle. I wish all Shopify apps were like this. Lastly, the app is completely and totally free so you have nothing to lose by downloading and getting started!

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