Reviews: Doba ‑ Dropshipping

Customer reviews: Doba ‑ Dropshipping

Reviews (62)

Overall rating

4.3

5

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What Merchants Think

The "Doba ‑ Dropshipping" app is generally well-received by merchants, with many praising its user-friendliness and automation features that simplify business operations. Merchants appreciate the app's ability to streamline workflows and provide access to a vast array of products, enhancing their store offerings. While many users report positive experiences, some have encountered challenges with payment processing and customer service.

Key Strengths

Fast shipping options that enhance customer satisfaction.
Automation features, especially real-time inventory and price updates, saving time and minimizing errors.
Wide variety of high-quality and vetted products.
Ease of use and a low learning curve, even for dropshipping novices.
Seamless integration with Shopify, making store management efficient.

Common Concerns

Issues with payment processing, leading to order cancellations.
Customer service often criticized for lack of accessibility and responsiveness.
Pricing markup concerns with some products not being competitively priced.
Limitations in order flow automation and bundling shipping options.

Final Thoughts

Overall, "Doba ‑ Dropshipping" offers substantial benefits for merchants looking to enhance their online stores with automation and a vast product selection. While the app provides significant advantages in terms of efficiency and customer satisfaction, some operational challenges, particularly in customer support and payment processing, could be improved to enhance the user experience.

MJ's Favorites

Mar 31, 2024 on Shopify

Firstly, Their product descriptions are horrible. THey are a dropshipper shipping from a dropshipper there are much cheaper prices elsewhere. Secondly, i received an order and was ready to check out, got approved for their payoneer partner, and Doba's site wouldn't allow me to proceed using that method. So now i had to pay their credit card processing fee. Overit.

Nashville TN Marketplace

Mar 15, 2024 on Shopify

HORRIBLE!! I repeat HORRIBLE!! I started with Doba about 7 months ago and nothing has improved! They just keep making excuses while you are trying to explain the problem you are having. You can't speak with a supervisor! They just hide behind the keyboard and email you! Poor management!! I see that I am not alone looking at some of the other reviews.

Howell Family Tactical

Dec 27, 2023 on Shopify

There is no option to put in an FPO address, with no FPO option there is no way for me to use the platform. Called Customer Services and was on the phone for 2 hours to try to fix the issue and was not able to add the address. I kept getting told that they would call me back in 24 hours with an answer. I had to ask for an hour to talk to a manager, then the manager told me that she would talk to the billing department and was going to call me in 24 hours. I told them that I have not been able to use the platform because of this and requested a refund and was told that the manager could not do it and had to ask the billing department to do it and was not sure if it was possible.