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Customer reviews: Discount Ninja Promo Engine

Develop by Shopify

Reviews (176)

Overall rating
4.4

What Merchants Think

Merchants using "Discount Ninja Promo Engine" generally express positive feedback about the app's functionality and the responsive customer support. Many users appreciate its dynamic promotion capabilities and find the app essential for their store operations. However, there's a consensus that there is a learning curve involved, and setting up the app initially can be a bit complex.

Key Strengths

  • Highly responsive and helpful customer support.
  • Wide array of promotion options, including stacking discounts and multi-level discounts.
  • Intuitive and easy-to-use once set up.
  • Constant improvements based on customer feedback.
  • Ability to handle complex discount scenarios effectively.

Common Concerns

  • Initial setup can be complex and may require technical support.
  • The interface can be glitchy at times.
  • Learning curve at the beginning.
  • Some features like 'bundled items' are still under development.
  • Performance issues with a large number of promotions, although support quickly addresses these issues.

Final Thoughts

"Discount Ninja Promo Engine" is widely regarded as a powerful tool for managing discounts on Shopify stores, offering a robust set of features that cater to various promotional needs. Despite some challenges with setup and occasional glitches, the app's capability and stellar customer support make it a recommended choice for those needing a comprehensive discount solution.

Almond Cow

Aug 27, 2024  on Shopify

We really wanted to use to use this app. It is unfortunately very difficult to use with very limited support. This impacts most of your core shopify files so if you decide to do this you really can't just go back.

Scent Lodge

May 16, 2024  on Shopify

Discount Ninja is an invaluable app for our store. We've tested every GWP app in the Shopify App Store, and Discount Ninja stood out because it does exactly what we need. While other apps come close, none match the performance of Discount Ninja. There is a bit of a learning curve, but once you get the hang of it, you'll love it. The app developer is incredibly responsive. I've made three suggestions to improve the app, and two have already been implemented, with the third in the works. It's great to see a team that listens to feedback and continuously improves their product. If another app conflicts with Discount Ninja, the other app goes—that's how essential it is to us. We highly recommend Discount Ninja for anyone looking for a reliable and effective GWP solution.

Cha May Ching Museum Boutique

May 12, 2024  on Shopify

We've been using Discount Ninja for 2+ years and have only positive things to say about the app and about their tech support. We've not had a single issue but when we have questions, the techs at Discount Ninja are quick to reply and help out. Their communication is clear and helpful and they are constantly making improvements to what their app offers.

Fabricland Online

May 09, 2024  on Shopify

This app is exactly what we needed for stacking discounts and can handle multiple discounts at once. Is easy and intuitive to use. Once set up and scheduled works seamlessly in the background. The interface is a little glitchy at times but overall works well and I'd recommend. Support is responsive and any issues are resolved quickly.

Aquadash

Apr 15, 2024  on Shopify

The team at Discount Ninja are amazing. I have had a number of questions over the time that I have been using the app and they are always timely, friendly and on the job! The app performs well for my needs and I definitely recommend.

Thanksgiving Coffee Company

Apr 01, 2024  on Shopify

Full featured for our needs with the ability to do extremely specific as well as general sales. The Swiss-Army-Knife of apps. When needed, technical support is expedient and on target. Used continuously for the past 2 years and no plans to change.

Baby Brezza

Mar 28, 2024  on Shopify

Lots of promotions types and flexibility to create the promos at product level and cart level. Our team was experiencing slowness issues with the app with large number of promotions, we contacted the support and the leadership team were quick to jump on this and fix the issue very quickly. Speed has improved significantly and we appreciate the support from them.

Invisible Bead Extensions

Mar 25, 2024  on Shopify

One of the best discount apps for Discounts, with an amazing customer support. We've been using it for a year so far.

WheelyFresh

Feb 02, 2024  on Shopify

Been using Discount Ninja for almost 3 years now and really helps setup multi level discounts when you're wanting automatic discounts like 'add 4 items to your bag to get xx discount'. Shopify should offer this as standard but that's just Shopify for you. Tried other discount apps in the past but Discount Ninja is the one that I've found works the best. Super fast customer support too even out of hours. Recently spoke with Manuel who helped solve quite a large issue with the website in less than 15 minutes. Would recommend.

One Bungalow Lane

Jan 24, 2024  on Shopify

Awesome app that does all the things you've been hoping for when it comes to displaying discounts. Customer support team is quick to respond and resolve issues. My ONLY complaint is that it's a pain to install and requires the team to do it for you if you're code illiterate. But I do get it, because it involves editing some pretty intricate parts of your back end. Overall, highly recommend.

Niche

Dec 18, 2023  on Shopify

I'm very impressed with the fantastic support we've received from the app team! They're incredibly responsive and always ready to help! We've only scratched the surface of all the features available, but we're excited to dive in and explore all the possibilities.

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