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Customer reviews: Discount Ninja Promo Engine

Develop by Discount Ninja
<h3>What Merchants Think</h3> <p> Merchants using "Discount Ninja Promo Engine" generally express positive feedback about the app's functionality and the responsive customer support. Many users appreciate its dynamic promotion capabilities and find the app essential for their store operations. However, there's a consensus that there is a learning curve involved, and setting up the app initially can be a bit complex. </p> <h3>Key Strengths</h3> <ul> <li>Highly responsive and helpful customer support.</li> <li>Wide array of promotion options, including stacking discounts and multi-level discounts.</li> <li>Intuitive and easy-to-use once set up.</li> <li>Constant improvements based on customer feedback.</li> <li>Ability to handle complex discount scenarios effectively.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Initial setup can be complex and may require technical support.</li> <li>The interface can be glitchy at times.</li> <li>Learning curve at the beginning.</li> <li>Some features like 'bundled items' are still under development.</li> <li>Performance issues with a large number of promotions, although support quickly addresses these issues.</li> </ul> <h3>Final Thoughts</h3> <p> "Discount Ninja Promo Engine" is widely regarded as a powerful tool for managing discounts on Shopify stores, offering a robust set of features that cater to various promotional needs. Despite some challenges with setup and occasional glitches, the app's capability and stellar customer support make it a recommended choice for those needing a comprehensive discount solution. </p>

Reviews (246)

Overall rating
4.3

What Merchants Think

Merchants using "Discount Ninja Promo Engine" generally express positive feedback about the app's functionality and the responsive customer support. Many users appreciate its dynamic promotion capabilities and find the app essential for their store operations. However, there's a consensus that there is a learning curve involved, and setting up the app initially can be a bit complex.

Key Strengths

  • Highly responsive and helpful customer support.
  • Wide array of promotion options, including stacking discounts and multi-level discounts.
  • Intuitive and easy-to-use once set up.
  • Constant improvements based on customer feedback.
  • Ability to handle complex discount scenarios effectively.

Common Concerns

  • Initial setup can be complex and may require technical support.
  • The interface can be glitchy at times.
  • Learning curve at the beginning.
  • Some features like 'bundled items' are still under development.
  • Performance issues with a large number of promotions, although support quickly addresses these issues.

Final Thoughts

"Discount Ninja Promo Engine" is widely regarded as a powerful tool for managing discounts on Shopify stores, offering a robust set of features that cater to various promotional needs. Despite some challenges with setup and occasional glitches, the app's capability and stellar customer support make it a recommended choice for those needing a comprehensive discount solution.

ZSPEC Design LLC

Mar 08, 2025  on Shopify

Unfortunate to have to review this now after being a customer for awhile but they've impacted our business again and support is dropping the ball. Support is often slow when we actually need them, and any theme-updates BREAKS their app. There is a "3-Day" required rule for them to help get their app up in this situation and we lost significant revenue because of it. Also note, this "estimate" does NOT include weekends...so could be 5-Days (we're on Day 2 of needing help and told to wait till Monday...that's a best-case "4 days" for resolution...but by their rules could be Tuesday, or 5-days...). They want your "developers" to do it or pay them extra when the app glitches (and does often especially during peak shopping like BF). This latest incident has us shopping for alternatives with a simple installer and better support.

Barkers

Mar 05, 2025  on Shopify

Great app in almost every way except 1. It does not support fixed-price bundles. eg: 1 Suit Jacket + 1 Suit Pant for $499. Jacket is any from a collection. Pant is any from a collection. I would give this app 5 stars if this could be achieved.

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