What Merchants Think

The overall sentiment about the "Digital Downloads" app is mixed, with a significant portion of users expressing dissatisfaction due to functionality issues and poor support. Several merchants report that the app was initially effective but has become unreliable over time, especially following updates. While some users still find it useful, others recommend seeking alternative solutions due to the app not delivering downloads as expected and the lack of timely support responses.

Key Strengths

• Easy installation and integration with Shopify.
• Automatic email dispatch for downloads when functioning properly.
• Use of Shopify domain for email reputation management.
• Hosting on Shopify server with a generous file size limit (5GB).
• Free app with a basic functionality suitable for some users.

Common Concerns

• Frequent failure to deliver download links to customers.
• Lack of support and maintenance from developers.
• Absence of download links on checkout or confirmation pages.
• Slow response time for email notifications and manual processing required.
• Bugs and connectivity issues, especially after updates.
• App is in "maintenance mode" and not actively updated by developers.

Final Thoughts

The "Digital Downloads" app struggles with reliability and customer service, leading to widespread frustration among users. While it offers a suitable solution for some, many merchants feel compelled to seek better alternatives due to the app's erratic performance and lack of developer support. Users advise careful consideration before relying on the app for business-critical digital deliveries.