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Customer reviews: Deposit & Partial Payment Depo

Develop by Sidepanda Inc.

Reviews (115)

Overall rating
4.6

What Merchants Think

The "Deposit & Partial Payment Depo" app generally receives positive feedback from merchants. Users appreciate its ability to handle deposits and partial payments, making it an excellent tool for facilitating larger transactions or new product launches. The setup process is often described as straightforward, and the app provides flexibility and security in payment management. One of the standout elements is the customer service, which many users highlight as exceptionally responsive and helpful.

Key Strengths

  • Efficient handling of deposits and partial payments, offering flexibility for customers.
  • User-friendly interface that is easy to set up.
  • Exceptional customer support, praised for responsiveness and personalization.
  • Customization options to meet merchant-specific needs.
  • Facilitates large transactions and bookings without financial strain.

Common Concerns

  • The app charges fees on manual and potentially unintended transactions, which some users find unfair.
  • Technical issues affecting website integration and performance for some merchants.
  • Concerns about being charged even when the app was not actively used.

Final Thoughts

Overall, "Deposit & Partial Payment Depo" is highly valued for its functionality in managing payments and deposits efficiently. The app's standout feature is its robust customer service, which supports users through any challenges they encounter. While there are some concerns regarding fees and technical glitches, the app remains a recommended choice for merchants needing flexible payment solutions.

Robot Bodykits

Jan 21, 2025  on Shopify

The app is great and takes deposits for new orders. However be warned that the app also takes a fee from any manual orders taken through the website. For example if you use the website to track orders and someone pays you via bank transfer they'll also take a fee from this as well. I don't believe this to be fair. Just a word of warning to anyone looking into using this app. If you setup a manual order for 10,000 for example and accidently clicked "Payment Made" you'll be charged their fee

Kayak Junky Inc

Jan 14, 2025  on Shopify

L'application est quand même facile a configurer. J'ai eu besoin de soutient pour certains points et l'équipe m'a répondu très rapidement, en francais et m'a aider a tout finalisé. Je recommande sans hésité

Minimarvel

Nov 14, 2024  on Shopify

Deposit and partial payment options provide flexibility and security, allowing customers to make manageable upfront payments and pay off the balance over time. This approach makes larger purchases or bookings easier to commit to without financial strain. It's a convenient way to handle payments, offering both ease and clarity for both parties.

Hasthip

Oct 14, 2024  on Shopify

It doesn't work well on my website. It's always garbled and it doesn't work every time I refresh it, affecting the normal operation of the website. I waited for them to provide a solution and there was no response for a long time. If it is an unreasonable APP, please don't waste customers' time.

av360-linseed2023

Sep 02, 2024  on Shopify

Their customer service team was very helpful. They helped us solved our logo issue to be placed in the invoice every time we send invoice reminder to customers.

Jarrad Hewett

Sep 01, 2024  on Shopify

This was way easier than I anticipated plus someone contacts you right away to meet and help you with any questions you have in the app.

Celebrate Portraits

Aug 29, 2024  on Shopify

I have to give Karan full marks for his quick response to my customization requirements. He went above and beyond what most developers would do in my situation. Definitely get this app as it works just as described, and if you need some modifications they can look after you.

Factory 1 Direct

Aug 28, 2024  on Shopify

Excelente servicio de Shubhankar! la app es sencilla y fácil de utilizar, y el servicio al cliente increíble. La recomendamos ampliamente.

Savage Cadillac

Aug 19, 2024  on Shopify

This app is very easy to set up. The team was very helpful when I had a few questions on my initial set up call. I would highly recommend this app for taking deposits for new product launches or any else you would need to have a deposit made to start and complete any work or service you provide.

My Store

Aug 08, 2024  on Shopify

I was looking for this exact solution and I am very happy with Depo as an app. Also, I love the customer service, personalized and easy to access. The team was very helpful and they were quick to create a custom experience for my store.

Cross-Border Worldwide

Aug 04, 2024  on Shopify

We are delighted with the app! It offers all the features we need, and the support has been exceptional. Highly recommended!

SIMPLY SWEET STITCHES

Jul 04, 2024  on Shopify

customer service has been excellent. It's been tricky figuring out the split payment plan on my part, but the app has been great!

Let's Hang

Apr 25, 2024  on Shopify

The app is great it does exactly what I needed for my store, but the customer service really is the highlight. They are very helpful and prompt with their replies. Very kind and knowledgeable. Would recommend.

Rangat Home Decor

Apr 24, 2024  on Shopify

I got Best Support from shubhankar as he helped me in every step whatever i needed & definitely appreciate his work.

Redmond Used Motorcycles

Apr 06, 2024  on Shopify

Great product, allows for customers to place a deposit on a product to reserve it. Customer support is very fast when needed.

Presti Machines

Mar 15, 2024  on Shopify

I have some questions about functionality. I had looked at several products with no response from support, these guys came back within an hour. Absolutely great customer support which, is pinnacle when running a e-commerce store.

Meticulous Ink

Dec 28, 2023  on Shopify

A multitude of help and answers, plus the team were able to make some aesthetic tweaks to ensure the app displayed beautifully in my store. Very much looking forward to using this much more.

Berries Health & Genetics

Oct 12, 2023  on Shopify

We use the app for its subscription feature and the interface is very user-friendly and highly customizable. Customer service and response have been amazing as well. The team is very responsive and highly knowledgeable. Definitely recommend.

Caravans Away

Sep 21, 2023  on Shopify

I've been using the Depo app for our website, and even though we've had a few bumps in the road, I've got to give a big shoutout to their support team (Karan in particular). He has been super helpful and quick with responses. Support definitely gets a 5-star rating

Divinart

Sep 11, 2023  on Shopify

I will give 5 stars for the awesome on the fly service they just provided. I asked if they could change the text 'part payment' to 'Deposit' on product page and they did it in 3 minutes! Thought it was a long shot. Have yet to try full features... but that's a good start. Thanks Priyanshu.

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